IT Application Specialist

Advanced Ceramic Coatings, LLC. (ACC) is a joint venture between GE Aerospace and Lincotek Surface Solutions. ACC is a leader in the ready-to-engine airfoil applications market, namely thermal coatings for aviation components.

The IT Applications Specialist provides technical support for employees and company systems while developing and maintaining internal applications, integrations, and automation solutions.

This position combines hands-on information technology support with software development and business process improvement. The IT Applications Specialist will work with employees throughout the organization to support existing technology, understand business and manufacturing processes, and develop practical solutions that improve efficiency, data availability, and system usability.

Development activities will focus primarily on internal business and manufacturing applications rather than public-facing website development.

Essential Functions

IT Support & Systems

• Provide technical support for computers, software, business applications, printers, mobile devices, and network connectivity.
• Diagnose and resolve hardware, software, application, and basic network issues.
• Assist with employee onboarding and offboarding, including equipment, accounts, and access.
• Support Microsoft 365, Active Directory, user accounts, security groups, permissions, and related systems.
• Install, configure, update, and troubleshoot business applications.
• Assist senior IT personnel with servers, networks, virtualization, backups, cybersecurity, and other infrastructure.
• Maintain accurate technical documentation and IT asset information.
• Follow established cybersecurity, change-management, and IT operating procedures.

Application Development & Support

• Design, develop, test, deploy, and maintain internal business applications and utilities.
• Support and enhance existing internal applications as business requirements change.
• Work with employees and department managers to understand business processes and application requirements.
• Identify opportunities to replace or improve spreadsheets, paper forms, manual data entry, and repetitive processes through software and automation.
• Develop data-entry interfaces, reports, dashboards, workflow applications, and other internal tools.
• Develop and maintain integrations between applications, databases, APIs, and business systems.
• Write database queries and assist with application-related data analysis and troubleshooting.
• Write maintainable, documented application code following established secure development practices.
• Perform application testing, troubleshooting, debugging, and validation.
• Maintain application source code using version control.
• Implement appropriate application security controls, including authentication, authorization, input validation, logging, and protection of sensitive information.
• Maintain documentation covering application functionality, configuration, dependencies, deployment, and support procedures.

Business Process Improvement & Automation

• Work with departments to identify opportunities where technology can improve efficiency, accuracy, or visibility.
• Develop scripts and automation for repetitive IT and business processes.
• Assist with integration of manufacturing, ERP, and other business systems.
• Develop reports and dashboards that make operational information more accessible to employees and management.
• Participate in technology implementation and process-improvement projects.
• Evaluate new tools and technologies when they provide a practical business benefit.

None

Work Environment

This position operates in both an office environment and a manufacturing environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets and fax machines. The individual will be required to adhere to safety policies and procedures on the manufacturing floor.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.

The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 lbs and occasionally lift and or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, requiring an onsite work schedule of Monday through Friday 8am to 5pm, with additional hours as business needs necessitate. Willing to work flexible shifts, overtime, and weekends if necessary.

Limited to no travel.

• Strong analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills.
• Working knowledge of Windows computers and business IT environments.
• Understanding of basic networking concepts, including TCP/IP, DNS, and DHCP.
• Familiarity with Microsoft 365 and Active Directory or similar enterprise platforms.
• Understanding of web application fundamentals, including HTML, CSS, and JavaScript.
• Experience with or demonstrated ability to learn a server-side programming language or application framework.
• Understanding of relational databases and SQL.
• Basic understanding of APIs and application integration.
• Understanding of fundamental cybersecurity and secure-development concepts.
• Ability to communicate effectively with both technical and nontechnical employees.
• Ability to understand business processes and translate requirements into practical technical solutions.
• Ability to independently investigate problems while recognizing when escalation or additional expertise is required.

Preferred Experience

Experience with one or more of the following is beneficial:

• C# / ASP.NET / .NET
• Microsoft SQL Server
• Microsoft IIS
• PowerShell
• REST APIs and system integration
• Python
• JavaScript
• Git / GitHub
• Windows Server
• Microsoft 365 administration
• Active Directory and Windows authentication
• Microsoft Power Platform
• ERP or MES systems
• Manufacturing, production, engineering, or quality systems
• Reporting and data-visualization tools
• Barcode scanners, tablets, shop-floor terminals, or other data-collection technologies

Candidates are not expected to have experience with every technology listed above.

Education

• Associate's or Bachelor’s degree in Information Technology, Computer Science, Software Development, Management Information Systems, or a related field is preferred. Equivalent technical training and practical experience will also be considered.
• Previous experience in IT support, application support, software development, or a combination of these areas is preferred.
• Development experience may include professional employment, internships, academic projects, personal projects, or a demonstrable portfolio.
• Previous experience in a manufacturing environment is beneficial but not required.

Advanced Ceramic Coatings, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.