ABOUT VAYNERX
VaynerX (https://vaynerx.com) is the most contemporary family of companies, working together to build and grow brands. Subsidiaries include VaynerMedia, Eva Nosidam Productions, The Sasha Group, Gallery Media Group, Tingley Lane Trading, VaynerSpeakers, and VaynerCommerce.
ABOUT VAYNERMEDIA
VaynerMedia is a contemporary global creative and media agency with an expertise in driving relevance for clients and delivering impactful business results. The independently-owned company was founded in 2009 by Gary Vaynerchuk, and has offices in New York, Los Angeles, Toronto, Mexico City, London, Amsterdam, Singapore, Delhi, Kuala Lumpur, Bangkok, Tokyo, and Sydney. VaynerMedia has been recognized for its work at Cannes Lions, the Clio Awards and The Webby Awards. It is part of the VaynerX family of companies.
IT Analyst
Location: New York City (In-Person)
Company: Vayner
Reports to: IT Leadership
About the Role
Vayner is looking for an IT Analyst to join our New York team and support employees with a
customer-first mindset. This role is ideal for someone who enjoys helping people, has a strong
sense of urgency, and takes pride in delivering a great support experience in a Mac-friendly
environment.
What You’ll Do
• Provide frontline IT support to employees in the NYC office
• Deliver friendly, patient, and effective customer service
• Troubleshoot hardware and software issues across Mac and PC environments
• Support platforms including Okta, Proofpoint, Intune, and Kandji
• Support Google Workspace, Zoom, and Zoom Rooms
• Assist with device setup, onboarding, and offboarding
• Manage tickets with urgency and strong follow-through
• Partner with IT, Security, and Operations teams
• Document processes and best practices
What We’re Looking For
• Experience in an IT support or IT analyst role
• Strong customer service skills with patience and professionalism
• Clear sense of urgency and accountability
• Comfortable supporting MacOS and Windows environments
• Eager to learn new tools and technologies
• Ability to work in-person from our NYC office
Nice to Have
• Experience in a Mac-first environment
• Background in a customer-facing technical role (Apple Genius Bar a plus)
• Experience with security or identity tools
• Experience supporting conference rooms and AV setups
• Agency or fast-paced environment experience
Why This Role
This role is a great opportunity for someone with foundational IT experience who values customer
service and wants to continue building their technical skill set in a collaborative, in-person
environment.
Top Skills
What We Do
VaynerMedia is a global creative and media agency with offices in New York, Los Angeles, London, Singapore and Mexico City. We work differently because we’re built differently.
We are consumer-centric, not boardroom-centric; We respect the internet's impact on culture, not Madison Avenue’s; We have the humility and curiosity to find what’s right, not to debate it for months on end; We are all practitioners; We scale the unscalable; We value real consumer signals; We create ideas consumer-up, not ego-down; We believe that it’s our responsibility to deliver business results for our clients.
