About the Company
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.
The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
Information Technology at Valon
The Valon IT Team is a very small, close-knit team. We depend and rely on each other for assistance, coverage, and growth. In order to meet our achievements to date, we have to know each other's roles and responsibilities in great detail. At Valon, IT leadership is fully invested in team growth and promotion from within. Your career will blossom, and you’ll never be bored or stagnant as a member of the Valon IT Team.
About the Role
This role is in office Monday-Friday 9:30am-5:30pm.
As a member of The Valon IT Team, you will support every department, team, and employee at Valon. You will play a key role in ensuring the continued success of our servicing operations team. You will partner with a variety of high-level stakeholders to maintain our daily fast-paced office operations. You will be responsible for responding to technical support queries in a timely and accurate manner, including requests for hardware repair, equipment relocation, and system access. You will continually test, adopt, and implement new technologies to advance Valon’s efforts to transform the servicing industry. You get to “own” the executive office in NYC.
Responsibilities
- Install and configure Windows and Mac laptops, software, cloud services, systems, networks, MFA devices, printers, and scanners.
- Manage the on- and off-boarding of users, as well as the provisioning and de-provisioning of devices.
- Effectively respond to requests and track work in Jira Service Management
- Manage and restock inventory as needed.
- Roll out and support software updates and other laptop security services and policies.
- Support and service SSO (Single Sign On) with third-party software for increased security and convenience.
- Create effective user-facing communications and guidance.
- Operate independently with a high degree of professionalism while also being a member of a close-knit team.
Other nice to haves.
- Good with macOS
- Google Workspace
- Networking familiarity
- Google Meets and other conferencing
- Wants to learn & grow, but can work independently
Ideal Background
- 2+ years of experience in desktop and mobile administration, Google Workplace administration, service management, identity and access management, network administration, and business system administration
- Experience with the flexibility necessary in a tech startup environment
- Excellent written and verbal communication skills
- Excellent problem-solving abilities
- Refined attention to detail and accuracy
- Tech full stack experience
- Security remediation and audit experience
Benefits
- Compensation: Competitive salary and the opportunity to partake in our performance bonus program and 401k plan.
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, and vision benefits, a One Medical membership, and Talkspace.
- Food & meals: In-office snacks and drinks, Bagel Fridays, and regular food trucks on the premises.
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
- Grow together: Company-wide orientation for you to successfully onboard alongside other learning and development opportunities, including regular review cycles that feature 360 degree feedback.
- Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
- Generous time off: 17 days of paid time off, sick days, and 11 company holidays.
Top Skills
What We Do
Valon is building the AI-native operating system for regulated industries. We’re re-architecting the largest and most complex layers of the global economy, starting with mortgage servicing, a $20B+ market that governs $13T in debt. For decades, this infrastructure ran on outdated software and manual workflows. With ValonOS, we rebuilt the system from first principles to be precise, programmable, and resilient enough for trillion-dollar markets.
Here, you’ll join a team of relentless builders who thrive on untangling complexity and turning it into durable systems. If you’re energized by solving the hardest problems, moving fast without breaking trust, and finding joy in cracking what others will not touch, join Valon.
Why Work With Us
We're rewriting the script of the antiquated mortgage servicing industry by building modern solutions that put homeowners first. We’re a growing, curious, and humble team with a tech-centric culture. Valonians are data-driven, quick thinkers who believe in transparency, ownership, and a healthy dose of scrappiness!
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