Fresh Del Monte Produce Inc. is a global leader in the production, distribution, and marketing of fresh, value-added, and shelf-stable fruits and vegetables under our Fresh and Foods divisions. Our diverse product portfolio proudly bears the Del Monte® brand and also includes prepared fruits and vegetables, juices, beverages, snacks, and desserts - available in over 80 countries worldwide. With operations spanning more than 35 countries, we’ve proudly been nourishing families for over 135 years.
Benefits We Offer Include:
- Medical, Dental & Vision Insurance
- 401(k) with company match
- Employer-paid life & disability insurance
- Flexible Spending Accounts (FSA)
- Paid Time Off (PTO)
- 7 Company Paid Holidays
- 24/7 Telemedicine & Employee Assistance Program
- Optional voluntary benefits (legal, accident, identity protection)
- Eligibility on the first of the month following your hire date
Purpose of Position:
Del Monte Foods is the Foods Division of Fresh Del Monte, a global grower, producer and marketer of fresh, value-added, and shelf-stable produce. Del Monte Foods has a powerful portfolio of brands, including the iconic Del Monte®, Contadina® and S&W®.
The IT Analyst provides on-site technical support. The position is responsible for delivering Level 3 Windows desktop support and Level 2 networking support to end users, ensuring high availability of business systems and a positive end-user experience. This role serves as the primary technical point of contact for the location and partners with the broader IT team for escalations and infrastructure projects.
Accountabilities:
- Provide hands-on Level 3 Windows desktop and laptop support, including imaging, deployment, hardware, troubleshooting, and OS-level issue resolution.
- Diagnose and resolve Level 2 network issues, including LAN/Wi-Fi connectivity, VPN, basic switch and access-point troubleshooting, and DNS/DHCP problems.
- Troubleshoot Windows operating systems, Microsoft 365 / Office applications (Outlook, Word, Excel, Teams, OneDrive, SharePoint), and modern web browsers (Edge, Chrome, Firefox).
- Support and troubleshoot networked and local printers, including drivers, queues, and multifunction devices.
- Provide first-line troubleshooting for SAP client issues (connectivity, GUI installation, login, basic transaction errors); escalate functional or backend issues to the appropriate team.
- Manage user accounts, group memberships, and access in Active Directory, Entra ID, and Microsoft 365 in line with company policies.
- Document incidents, requests, and resolutions in the IT service management tool (FreshService); maintain accurate asset records.
- Support endpoint security tooling (antivirus/EDR, disk encryption) and assist with patching and software development.
- Coordinate with vendors and the central IT team on hardware replacements, warranty claims, and circuit/ISP issues.
- Provide friendly, professional customer service to all employees, including executives and remote users.
- Participate in IT projects (rollouts, upgrades, migrations) as assigned.
Minimum Skills Required:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
- 3-5+ years in an IT support/desktop support role, with at least 1-2 years performing Level 3 Windows support.
- Windows Support (Level 3): Advanced troubleshooting of Windows 10/11, including registry, Group Policy, profile issues, performance problems, and boot/recovery scenarios.
- Networking (Level 2): Solid understanding of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and VPN; able to isolate issues between endpoint, LAN, and WAN.
- Microsoft 365 / Office: Strong troubleshooting experience with Outlook (including profiles, OST/PST, shared mailboxes), Teams, OneDrive, and the Office suite.
- Browsers: Comfortable diagnosing issues across Edge, Chrome, and Firefox (cache, certificates, extensions, proxy/SSO behavior).
- Printers: Hands-on experience supporting networked and local printers, including drivers, print servers, and MFP devices.
- SAP (basic): Working familiarity with SAP GUI installation, configuration, and end-user-side troubleshooting; no functional or ABAP knowledge required.
- Identity & Endpoint: Day-to-day experience with Active Directory, Microsoft Entra ID, and endpoint management tooling (e.g., Intune).
- Excellent verbal and written communication skills; able to explain technical concepts clearly to non-technical users.
- Friendly, approachable, customer-service-oriented demeanor.
- Strong organizational skills and attention to detail in ticket documentation.
- Able to work independently on-site with minimal day-to-day supervision while collaborating with a distributed IT team.
- Calm under pressure; able to prioritize when handling multiple concurrent issues.
- Industry certifications: CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent.
- Experience supporting users in a manufacturing, distribution, or supply chain environment.
- Familiarity with ITSM platforms (FreshService preferred) and ITIL practices.
- Experience with mobile device support (iOS/Android) under MDM.
- Exposure to Azure, AWS, or other cloud platforms.
- Bilingual (English/Spanish) is a plus.
***Please note: This position does not qualify for relocation expenses.***
Fresh Del Monte Produce Inc. is a global leader in the production, distribution, and marketing of fresh and fresh cut fruits and vegetables. Our diverse product portfolio also includes prepared fruits and vegetables, juices, beverages, snacks, and desserts—available in over 80 countries worldwide. With operations spanning more than 35 countries, we’ve proudly been nourishing families for over 135 years.
We are committed to maintaining a drug-free workplace and are proud to be an Equal Opportunity Employer. Fresh Del Monte and its affiliates do not discriminate based on race, color, religion, national origin, age, disability, gender, veteran status, or any other characteristic protected by applicable law. We also participate in E-Verify* where applicable, to ensure employment authorization eligibility. Driven by our core values - Excellence, Care, Passion, Trust, and Creativity - we invite you to explore our career opportunities and join our FRESH team.
Skills Required
- Associate's or bachelor's degree in Information Technology, Computer Science, or equivalent practical experience
- 3-5+ years of experience in IT support or desktop support
- At least 1-2 years performing Level 3 Windows support
- Advanced troubleshooting of Windows 10/11, including registry, Group Policy, profiles, performance, boot, and recovery issues
- Level 2 networking experience with TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and VPN
- Microsoft 365 and Office troubleshooting experience, including Outlook, Teams, OneDrive, and Office applications
- Experience diagnosing issues across Edge, Chrome, and Firefox
- Hands-on support experience with local and networked printers, print servers, drivers, and multifunction devices
- Working familiarity with SAP GUI installation, configuration, and end-user troubleshooting
- Experience managing Active Directory, Microsoft Entra ID, and endpoint management tooling such as Intune
- Strong verbal and written communication skills
- Customer-service-oriented and approachable demeanor
- Strong organizational skills and attention to detail in ticket documentation
- Ability to work independently on-site while collaborating with a distributed IT team
- Ability to prioritize multiple concurrent issues and remain calm under pressure
- CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent certification
- Experience supporting users in a manufacturing, distribution, or supply chain environment
- Familiarity with ITSM platforms, preferably FreshService, and ITIL practices
- Experience supporting iOS and Android devices under MDM
- Exposure to Azure, AWS, or other cloud platforms
- Bilingual English/Spanish communication skills
Del Monte Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Del Monte Corporation and has not been reviewed or approved by Del Monte Corporation.
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Wellbeing & Lifestyle Benefits — Perks and benefits are viewed relatively well, and the company highlights programs that support employee well-being and workplace safety. Feedback suggests these offerings contribute to a generally favorable view of the benefits package compared with other aspects of compensation.
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Healthcare Strength — Health and safety programs are reported to cover all team members, with some operations offering access to health services. These provisions help anchor the overall benefits experience even when other compensation elements feel less competitive.
Del Monte Corporation Insights
What We Do
At Del Monte Corporation, we are dedicated to bringing quality, wholesome products to consumers around the world. We pride ourselves on being a symbol of product innovation, quality, freshness, and reliability for over 135 years. We are a leading global producer, marketer, and distributor of high-quality fresh, fresh-cut, and prepared fruit and vegetables, with products sold in more than 90 countries worldwide. The company also operates a growing global platform across fresh, refrigerated, and shelf-stable food categories. Del Monte markets its products worldwide under the DEL MONTE® brand.
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