Position: IT Analyst (Full-Time)
Facility: Ripley’s Aquarium of Canada Reports To: IT Manager
Job Purpose: The Junior IT Analyst is responsible for assisting with technology needs in the facility. The IT Analyst will be responsible for performing software installations, setting up personal computers along with the point of sale systems. The IT Analyst will work under the direction of the IT Manager to support the day-to-day operations of Ripley’s Aquarium of Canada.
Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year! You will be expected to be regularly available to work any shift during, before or after these hours of operation.
Critical Accountabilities:
- Assist with technology needs and provide day to day support across all various departments.
- Seeking an individual with a well-rounded set of Information Technology skills
- Duties will include supporting client PC’s, printers, Point of Sale (POS) computers, and assigned help desk tickets.
- The applicant should be familiar with all Microsoft Office products.
- Familiar with standard concepts, practices, and procedures.
- Manage and prioritize multiple tasks.
- Participation in the on-call support rotation will be required.
Special Skills and Requirements:
- Hands on computer experience
- Knowledge of PC hardware
- Knowledge of Windows 10 operating system
- Knowledge of POS equipment a plus
- Must be a detail oriented person
- Understanding of configuration changes and their up/downstream impacts
- Analytical and problem-solving skills.
- Attention to detail, data integrity and accuracy
- Bachelor's degree in technology area preferred (i.e. Computer Science, Engineering, or technical field)
Pay Rate: $47,112/annually
Ripley's Aquarium of Canada is dedicated to providing an atmosphere free from barriers in order to promote equity and diversity and will ensure the full participation and advancement of members of protected groups, which include but are not limited to women, Indigenous persons, members of visible minority groups,
LGBTQ2S+ individuals, and persons with disabilities. Ripley's Aquarium of Canada is committed to ensuring that its hiring process is fair and equitable for all persons.
Ripley's Aquarium of Canada is committed to accessibility and to protecting the human rights of all persons in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario’s Human Rights Code. We invite and encourage applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our organization. As such, Ripley's Aquarium of Canada will provide reasonable accommodation for any applicant, as requested during the recruitment process. Please contact us at [email protected] if you require assistance with the accommodation process.
Ripley's Aquarium of Canada uses artificial intelligence (AI) technology tools (including ADP Workforce Now) to assist in the screening, assessment, or selection of applicants as part of the recruitment process for this position. Please note that hiring decisions are made by department managers and human resource personnel.
Thank you for your interest in Ripley's Aquarium of Canada! Only those selected for an interview will be contacted further.
Skills Required
- Hands-on computer experience
- Knowledge of PC hardware
- Knowledge of Windows 10 operating system
- Familiarity with Microsoft Office products
- Ability to support client PCs, printers, POS computers, and help desk tickets
- Ability to work any shift, including before or after operating hours
- Participation in an on-call support rotation
- Detail-oriented approach
- Understanding of configuration changes and upstream/downstream impacts
- Analytical and problem-solving skills
- Attention to detail, data integrity, and accuracy
- Knowledge of POS equipment
- Bachelor's degree in technology, Computer Science, Engineering, or a related technical field
What We Do
Ripley Entertainment is a global family-entertainment company that operates more than 100 attractions across 10 countries, including Believe It or Not! Odditoriums, aquariums, waxworks, haunted attractions, mirror mazes, mini-golf, and Guinness World Records attractions. It also develops traveling shows and exhibitions and extends its brands through publishing, television, movies, licensing, and digital media. Its experiences invite visitors to explore unusual artifacts, extraordinary stories, and interactive discoveries.
