IT Analyst / Technical Support Specialist

Posted One Month Ago
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Lanham, MD, USA
In-Office
34-41 Hourly
Entry level
Information Technology • Professional Services • Defense • Manufacturing
The Role
Maintains IBML FUSiON 8400 scanners at IRS service centers through daily cleaning, inspection, preventive and remedial maintenance, consumables management, troubleshooting, upgrades, and post-maintenance testing. Coordinates with IRS IT, manufacturer technicians, and contractor management; documents activities in SharePoint, provides reports, communicates equipment status, and supports training and transition activities.
Summary Generated by Built In

Part-Time On-Site Scanner Maintenance Technician

 

This position requires an active IRS MBI clearance or the ability to obtain a IRS MBI clearance to be considered. 

A government contract requires that this position be restricted to U.S. Citizen.  You must provide documentation that you are a U.S. citizen.

The Part-Time On-Site Scanner Maintenance Technician is responsible for performing daily maintenance of IBML FUSiON 8400 scanners located at IRS service centers. This role ensures the scanners remain fully operational through preventative and remedial maintenance, documentation, and coordination with manufacturer’s technicians and IRS IT staff for firmware and system upgrades. The technician serves as the first point of contact for daily operational issues and communicates all maintenance activities to Contractor management and the IRS Contracting Officer’s Representative (COR) or on-site IRS leadership.

 

Compensation & Benefits:

Estimated Starting Salary Range for Part-Time On-Site Scanner Maintenance Technician: $33.65 to 40.86 per hour - Pay commensurate with experience.

Part-Time On-Site Scanner Maintenance Technician Responsibilities Include: 

  • Perform daily cleaning and inspection of IBML scanners, including removal of debris, cleaning rollers, sensors, belts, and optical components.
  • Track, manage, and order consumables to ensure efficient use and prevent downtime.
  • Schedule, coordinate, and oversee preventive and remedial maintenance in accordance with manufacturer and IRS requirements.
  • Monitor scanner performance, escalate issues, and ensure timely vendor response for inoperative equipment.
  • Support system and firmware updates by coordinating with IRS IT and scanner manufacturer, ensuring compliance with security and change procedures.
  • Test and verify scanner functionality after upgrades or maintenance.
  • Maintain accurate daily logs in SharePoint and provide weekly summaries for project reporting.
  • Serve as on-site point of contact for IRS staff, communicate operational status to Contractor management, and support training/transition activities.
  • Performs other job-related duties as assigned

 

Part-Time On-Site Scanner Maintenance Technician Experience, Education, Skills, Abilities requested: 

  • Experience in hardware maintenance or technical support is preferred; experience supporting high-volume document scanners or imaging equipment is a plus, but not required.
    • Familiarity with preventive and remedial maintenance practices for electromechanical systems.
    • Experience with or ability to learn IT coordination, including firmware and patch installations.
  • Strong organizational skills for scheduling and documentation.
  • Effective communication skills with both technical and non-technical personnel.
  • Work must be performed onsite.
  • Must pass pre-employment qualifications of Cherokee Federal

 

Company Information:

Cherokee Nation Solution Link (CNSL) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSL, visit cherokee-federal.com.

 

#CherokeeFederal #LI-AP1

 

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

 

Similar searchable job titles:

  • Scanner Maintenance Technician

  • Document Imaging Equipment Specialist

  • Hardware Support Technician

  • Preventive Maintenance Technician

  • Technical Support Specialist (Imaging Systems)

 

Keywords:

  • Scanner Maintenance

  • Preventive Maintenance

  • Hardware Support

  • Imaging Equipment

  • Technical Troubleshooting

 

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. 

 

Many of our job openings require access to government buildings or military installations. 

Skills Required

  • Active IRS MBI clearance or ability to obtain an IRS MBI clearance
  • U.S. citizenship and documentation proving U.S. citizenship
  • Ability to work onsite
  • Must pass Cherokee Federal pre-employment qualifications
  • Familiarity with preventive and remedial maintenance practices for electromechanical systems
  • Ability to learn IT coordination, including firmware and patch installations
  • Experience in hardware maintenance or technical support
  • Experience supporting high-volume document scanners or imaging equipment
  • Strong organizational and documentation skills
  • Effective communication with technical and non-technical personnel
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The Company
HQ: Tulsa, OK
5,000 Employees
Year Founded: 1969

What We Do

Cherokee Federal is a top federal contractor that empowers mission success for over 60 U.S. federal agencies by delivering innovative solutions in defense, technology, health, and intelligence, focusing on solving complex challenges and serving national missions.

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