About Alantra
Alantra is an independent global financial services firm that provides investment banking and asset management services to midmarket companies, families, and investors. The Group has over 500 professionals in Europe, the U.S., Latin America, Asia, and the Middle East.
In Investment Banking, Alantra has completed over 1,000 transactions in the last five years. Alantra combines a strong local presence in key financial centers with global sector- and product-specialized teams.
In Alternative Asset Management, Alantra offers its clients unique access to a wide range of investment strategies in five highly specialized asset management classes (private equity, active funds, private debt, energy, and venture capital). As of 31 December 2025, assets under management from consolidated businesses stood at c. €2.7bn, while those managed by firms in which the Group holds a strategic stake amounted to c €14.5bn
Job Description:
We are seeking a proactive Junior IT Support Specialist to serve as one of the primary IT support contacts for our London and Dublin operations, with occasional visits to the Dublin office as required. This role will act as a crucial extension of our technical team based in Madrid, focusing on end-user support.
This position will be based in our London office, which comprises around 100 employees. Reporting to the senior member of the team, the individual will operate in a dynamic environment with varying occupancy levels and diverse technical support needs.
Technical Environment:
- Hardware: Printers (Canon\Konica), Lenovo and Dell
- Software: Microsoft Suite, O365, Teams (including Teams Telephony), SharePoint, OneDrive, PowerPoint, Powershell
- Cloud Services: Azure, Intune, Endpoint
- Other: Cisco video-conferencing equipment
Requirements:
Key Responsibilities:
- On-Site Support: Deliver daily IT support to users based in the office.
- Technical Assistance: Provide 1st and 2nd line support for desktop and business applications.
- Ticket Management: Manage and resolve IT support tickets through the ticketing system.
- Remote Support: Assist users working off-site with remote troubleshooting and support.
- User Administration: Prepare and administer new user accounts and access.
- Networking: Perform basic on-site networking tasks.
The ideal candidate will be more than just technically adept. We are looking for a "positive force of nature"—someone who is eager to learn, willing to go the extra mile, and takes pride in delivering exceptional IT support. A genuine positive outlook and the ability to deliver high-quality service with a smile are essential attributes for this role.
Application Details:
- Start date: asap
- Location: London, UK
Skills Required
- Provide daily on-site IT support for office-based users
- Deliver 1st and 2nd line support for desktop and business applications
- Manage and resolve tickets through the ticketing system
- Remote troubleshooting and support for off-site users
- Prepare and administer new user accounts and access
- Perform basic on-site networking tasks
- Experience with Microsoft Suite, Office 365, Teams, SharePoint, OneDrive and PowerPoint
- Experience with PowerShell
- Familiarity with Azure, Intune and Endpoint management
- Hardware support experience for Lenovo, Dell workstations and Canon/Konica printers
- Experience supporting Cisco video-conferencing equipment
- Willingness to travel occasionally to the Dublin office
- Positive, customer-service focused attitude and eagerness to learn
What We Do
Alantra is an independent global mid-market financial services firm providing investment banking, asset management, and private capital services to companies, families, and investors operating in the mid-market segment. The Group has over 600 professionals across Europe, the US, Latin America, and Asia. Its Investment Banking division provides independent advice on M&A, debt advisory, financial restructuring, structured funding & asset-backed securitizations, credit portfolio advisory, and capital markets transactions, having advised on c. 750 deals for a total value of c. €187bn in the last four years. Alantra’s senior bankers and execution teams offer a global understanding of industry sectors combined with strong local relationships with the companies, investors, entrepreneurs, and financing institutions in each market. In Alternative Asset Management, Alantra offers its clients unique access to a wide range of investment strategies in five highly specialized asset management classes (private equity, active funds, private debt, energy, and venture capital). As of 31 December 2023, assets under management from consolidated and strategic businesses stood at €15.6bn
