The client
is seeking an IT analyst focused on Level 2 application support: investigating
issues escalated by Level 1 support, with the ability to diagnose problems
using existing technical tools (APIs, SQL, Azure) without systematically
escalating. The difference from a traditional support role is significant: the
candidate must be able to read and interpret SQL queries, test API endpoints
using Postman, and navigate an Azure cloud environment to isolate the root
cause of an incident.
Beyond
support, the candidate will participate in maintenance and continuous
improvement projects, which requires the ability to document findings,
formulate clear conclusions, and communicate effectively with technical and
functional teams. A basic understanding of business analysis is expected to
structure observations and communicate them to stakeholders.
The client
emphasizes the importance of actively engaging with existing systems, going
beyond simply following procedures. The candidate must demonstrate an interest
in understanding how the client's systems work, rather than simply following
predefined steps. The client also desires the ability to quickly integrate into
several small projects simultaneously, rather than a single-task profile.
The
candidate does not need to be an architect or developer: they are an analyst
who uses technical tools for diagnostic purposes, not development. Knowledge of
the insurance sector is an advantage for team integration, but not essential.
Requirements
Requirements
Qualification Table
REQUIREMENTS
- Experience
in Level 2 IT support focused on application development (investigation,
diagnosis, resolution) | Required experience | All requirements
- Proficiency
in SQL for diagnostic queries (reading and interpreting data, identifying
causes) | Required | All requirements
- Experience
with REST APIs and using Postman to test and validate calls | Required | All
requirements
DESIRED
- Experience
with Azure (navigating cloud services, viewing logs, diagnostics) | Required |
All requirements
- Basic
business analysis skills (writing reports, communicating with stakeholders) |
Required | All requirements
- Experience
with a structured ticketing tool (ServiceNow, Jira, or equivalent) | One option
is sufficient | Adequate alternative coverage
- Demonstrated
ability to work on multiple mandates or small projects simultaneously |
Required | All requirements
ASSET
- Knowledge
of the insurance sector | Required | All required conditions
WHAT WE
DON'T WANT
- Purely
Level 1 support profile (basic helpdesk, password resets, simple tickets)
without application investigation experience.
- Developer
or architect: overqualified for the interview/promotion context, risk of rapid
departure.
- Profile
that uses SQL or Postman only in a development context, without diagnostic
support experience.
- Pre
business analyst without application technical skills.
- Candidate
with no experience in a ticketing or structured incident management
environment.
- Highly
procedure-oriented profile with no demonstrated curiosity to understand the
underlying systems.
- Single-task
profile, uncomfortable juggling several small projects or assignments
simultaneously.
Skills Required
- Experience in Level 2 IT support focused on application investigation, diagnosis, and resolution
- Proficiency in SQL for diagnostic queries, data interpretation, and root-cause identification
- Experience with REST APIs and Postman for testing and validating calls
- Experience with Azure cloud services, logs, and diagnostics
- Basic business analysis skills, including report writing and stakeholder communication
- Experience with a structured ticketing or incident-management tool such as ServiceNow, Jira, or equivalent
- Ability to work on multiple mandates or small projects simultaneously
- Knowledge of the insurance sector
What We Do
Maarut Inc. is a Canadian company specializing in IT services, technology staffing, and software development, dedicated to assisting businesses with digital transformation and solving business challenges through technology.
