The IT Analyst II provides dedicated, white-glove technical support to diamond and platinum care users. This role is responsible for delivering exceptional customer service, resolving technology issues with urgency and professionalism, and ensuring a seamless technology experience for their customers. The analyst serves as a trusted advisor, proactively managing support needs while maintaining the highest levels of confidentiality, discretion, and customer satisfaction.
Executive/VIP Support
- Provide personalized, high-touch technical support for executives, senior leaders, and key stakeholders.
- Serve as the primary point of contact for executive technology issues, requests, and escalations.
- Deliver rapid diagnosis and resolution of hardware, software, network, mobile device, and collaboration platform issues.
- Coordinate and facilitate executive onboarding, office moves, travel support, and technology setup.
Technical Support & Troubleshooting
- Support Windows and macOS devices, mobile devices, peripherals, and conferencing technologies.
- Troubleshoot issues related to Microsoft 365, Teams, Outlook, SharePoint, OneDrive, and related enterprise applications.
- Provide support for conference rooms, executive presentations, virtual meetings, and special events.
- Perform advanced troubleshooting and coordinate with technical teams when escalation is required.
Customer Experience
- Deliver exceptional customer service with a focus on responsiveness, professionalism, and communication.
- Maintain regular communication with customers throughout the lifecycle of support requests.
- Develop trusted relationships with executive stakeholders and their administrative assistants.
- Proactively identify opportunities to improve executive technology experiences.
Incident & Service Management
- Manage incidents and service requests through established ITSM processes.
- Ensure timely documentation, tracking, and resolution of support tickets.
- Monitor and prioritize executive-related escalations to meet service level expectations.
- Create and maintain knowledge articles and support documentation.
Security & Compliance
- Adhere to all company security, privacy, and compliance policies.
- Handle sensitive and confidential information with discretion.
- Support endpoint security, software updates, and compliance initiatives for executive devices.
- Promote cybersecurity awareness and best practices among executive customers.
YOU MUST HAVE
- Minimum of 3 years of IT support, executive support, service desk, or desktop support experience.
- Experience supporting senior executives, VIP customers, or leadership teams.
- 3 years or more experience in:
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Windows 11 and macOS
- Mobile device management (iOS and Android)
- Collaboration and conferencing technologies
- IT service management platforms (e.g., ServiceNow)
WE VALUE
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- ITIL Foundation certification.
- Microsoft 365 certifications.
- Experience supporting hybrid work environments.
- Knowledge of endpoint management solutions such as Microsoft Intune.
- Experience in enterprise-level IT operations and support.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 9/23/2026
ABOUT HONEYWELL TECHNOLOGIES
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more
THE BUSINESS UNIT
The Corporate Strategic Business Group (CORP SBG) at Honeywell is a division focused on corporate-level functions and initiatives that support the overall operations and strategy of the company. It is responsible for overseeing areas such as finance, legal, human resources, communications, and corporate governance, working closely with other business units and SBGs to ensure alignment and coordination across the organization. The CORP SBG plays a crucial role in the overall strategic direction and management of Honeywell's corporate functions and operations, supporting the company's business objectives.
Skills Required
- At least 3 years of IT support, executive support, service desk, or desktop support experience
- Experience supporting senior executives, VIP customers, or leadership teams
- At least 3 years of experience with Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint
- At least 3 years of experience with Windows 11 and macOS
- At least 3 years of experience with mobile device management for iOS and Android
- At least 3 years of experience with collaboration and conferencing technologies
- At least 3 years of experience with IT service management platforms such as ServiceNow
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
- ITIL Foundation certification
- Microsoft 365 certifications
- Experience supporting hybrid work environments
- Knowledge of endpoint management solutions such as Microsoft Intune
- Experience in enterprise-level IT operations and support
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
