The Role
Provide Tier 1 IT support and on-site troubleshooting for hardware, IP phones, servers, and networks; deploy equipment; assist with small-to-medium IT projects; follow IT policies and HIPAA; communicate with users; maintain uptime, participate in on-call and occasional out-of-state travel.
Summary Generated by Built In
GENERAL SUMMARY OF DUTIES: The IT Analyst will be a member of the IT Team focused on providing a high degree of customer service to physicians and staff at United Digestive MSO, Parent LLC (UD), specifically as it relates to the technical support of the software and hardware used by the practice.
REPORTS TO: Service Desk Manager
RESPONSIBILITIES:
- Responsible for maintaining computers, IP phone equipment, servers, and network equipment.
- Responsible for working the Tier 1 support/help desk daily.
- Assists with small- to medium-sized IT projects.
- Follows and enforces UD IT Policies and Procedures.
- Answers incoming calls in a timely and efficient manner; addresses technical support questions appropriately and courteously.
- Answers emails and voicemails and returns calls in a timely and professional manner.
- Prepare and deploy equipment for sites and users in a safe and timely manner.
- Meets or exceeds quality and productivity standards as set by the Director of IT.
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.
- Participates in staff meetings as directed by Director of IT.
- On site support for practice locations
- Performs any other duties and/or special tasks as assigned
REQUIRED EDUCATION, SKILLS, AND EXPERIENCE:
High school diploma or GED required; two years IT experience or Bachelor’s degree in related field preferred. ITIL 4 Foundations Certification required or obtained within 60 days of employment. Familiar with Windows Operating Systems (Windows 10, 11 Professional and Enterprise, Server 2012/2019). Familiar with TCP/IP, SQL, Citrix/Terminal Services, Active Directory, Microsoft Exchange O365, Cisco Meraki Switches. Experience with Cisco Unified Communications, SharePoint, VMWare ESX preferred. Experience in IT related to healthcare, including HIPAA regulations, MSO 365, cloud services, and HL7/API interfaces preferred. eClinicalWorks, ProVation MD/APEX experience is a plus.
High school diploma or GED required; two years IT experience or Bachelor’s degree in related field preferred. ITIL 4 Foundations Certification required or obtained within 60 days of employment. Familiar with Windows Operating Systems (Windows 10, 11 Professional and Enterprise, Server 2012/2019). Familiar with TCP/IP, SQL, Citrix/Terminal Services, Active Directory, Microsoft Exchange O365, Cisco Meraki Switches. Experience with Cisco Unified Communications, SharePoint, VMWare ESX preferred. Experience in IT related to healthcare, including HIPAA regulations, MSO 365, cloud services, and HL7/API interfaces preferred. eClinicalWorks, ProVation MD/APEX experience is a plus.
ADDITIONAL REQUIRED SKILLS AND EXPERIENCE:
IT Analyst must be able to:
IT Analyst must be able to:
- Display a professional outgoing warm and helpful attitude
- Provide a high level of customer service
- Detail oriented and possess strong time management skills to multi-task prioritizing end user and job needs
- Work under pressure; assess, respond to, and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through telephone, email, and in-person
- Plan, prioritize, and complete multiple tasks as delegated by IT Leadership
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS: Position requires sitting and standing associated with a normal office environment; some light lifting required; travel to remote UD offices required as business needs dictate, including out of state travel. Work outside of normal operating hours, such as early mornings, late evenings, and weekends will be required. Requires on-call hours to ensure maximum uptime of managed systems.
Skills Required
- High school diploma or GED
- Two years IT experience
- Bachelor's degree in related field
- ITIL 4 Foundations Certification (required or obtained within 60 days)
- Familiarity with Windows 10, Windows 11, Server 2012/2019
- Familiarity with TCP/IP and SQL
- Experience with Citrix/Terminal Services and Active Directory
- Experience with Microsoft Exchange O365 / Microsoft 365
- Experience with Cisco Meraki switches and IP phone systems
- Experience with Cisco Unified Communications, SharePoint, VMware ESX
- Experience in healthcare IT including HIPAA, cloud services, HL7/API interfaces
- Experience with eClinicalWorks, ProVation MD, APEX
- Strong customer service and communication skills
- Ability to multi-task, prioritize, and work under pressure
- Willingness to travel to remote sites and work outside normal hours/on-call
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The Company
What We Do
United Digestive is an Atlanta-based physician practice management company focused on delivering value for GI physicians and gastroenterology practices nationwide. The company serves independent practices by leveraging advanced operational infrastructure and insights to reduce administrative burden, while supporting clinicians' objective to provide the highest-quality patient care.
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