Are you a private, guarded, introspective person whose the type who cannot sit down to watch a movie?
Do you feel guilty leaving tasks unfinished?
Within your area of expertise, can you come across as domineering and highly critical of others?
Are you impatient while reacting to situations you feel strongly about?
Do you have a fast and factual style of communication?
Are you someone who does not like to take risks or unpredictable situations?
IT Administrator / IT Support Specialist
Location: Raleigh, NC
Job Type: Full-Time, On-Site
Salary: $60,000
About the Role
We are seeking an experienced IT Administrator / IT Support Specialist to manage and support our company's day-to-day technology needs. This is a hands-on position supporting employees, maintaining systems, troubleshooting technical issues, and helping ensure reliable and secure business operations.
This is not an entry-level role. We are looking for someone with professional IT experience, formal training, and the ability to work independently in a small business environment.
Responsibilities
- Provide on-site and remote technical support for employees
- Troubleshoot hardware, software, printer, phone, and network issues
- Configure and maintain computers, laptops, and office equipment
- Manage Microsoft 365 accounts, permissions, and email systems
- Support Wi-Fi, VPN access, remote desktop tools, and network connectivity
- Assist with cybersecurity, software updates, and endpoint protection
- Handle employee onboarding and offboarding
- Maintain IT inventory, documentation, and vendor relationships
Requirements
- 3–5+ years of professional IT support or systems administration experience
- Formal IT training and/or industry certifications
- Strong knowledge of:
- Windows operating systems
- Microsoft 365
- Networking fundamentals
- Remote desktop and remote support tools
- Hardware and software troubleshooting
- Ability to work independently and manage multiple priorities
- Strong communication and customer service skills
Preferred
- CompTIA A+, Network+, Microsoft, or similar certifications
- Experience supporting small businesses
- Experience with VPNs, VoIP systems, network equipment, and cybersecurity tools
Benefits
- Employer paid health insurance, dental insurance, life insurance
- Simple IRA retirement plan with 3% employer match
- Paid time off and company holidays
- Professional development opportunities
Skills Required
- 3-5+ years of professional IT support or systems administration experience
- Formal IT training and/or industry certifications
- Strong knowledge of Windows operating systems
- Strong knowledge of Microsoft 365
- Strong knowledge of networking fundamentals
- Experience with remote desktop and remote support tools
- Hardware and software troubleshooting skills
- Ability to work independently and manage multiple priorities
- Strong communication and customer service skills
- CompTIA A+, Network+, Microsoft, or similar certifications
- Experience supporting small businesses
- Experience with VPNs, VoIP systems, network equipment, and cybersecurity tools
What We Do
Neuwave Systems Inc. is a Raleigh, North Carolina-based custom electronics integrator that provides residential and commercial smart solutions. A full-service integration team, it supplies equipment and installation for audio/video, home theaters, whole-house audio, automated lighting and shading, security systems, alarm systems, access control, and smart home automation, serving homeowners and businesses across the Triangle region and central North Carolina, including Raleigh, Durham, Cary, and Chapel Hill.
