About MCIM
MCIM – The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard.
MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.
Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.
We're looking for an IT Administrator to join as the second member of our IT team. You'll work
alongside our IT & InfoSec Manager and take ownership of day-to-day IT operations, managing
MCIM’s internal IT infrastructure, supporting employees across all systems and devices, and
transitioning the organization from an outsourced IT provider to a fully internally managed
environment. This individual will lead the deployment and administration of device management,
endpoint security, cloud systems, and networking tools while providing Tier 1 and Tier 2
support. The ideal candidate will have experience in mixed Windows and Mac environments, a
strong troubleshooting mindset, and the ability to independently implement scalable IT systems
and security best practices.
This isn't a "reset passwords and close tickets" role. You'll have real ownership over our
endpoint fleet, employee lifecycle processes, and IT tooling. You'll be the go-to person for
keeping our team productive and our systems running smoothly, while contributing to our ISO
27001 and SOC 2 compliance efforts.
Job Responsibilities
● Provide Tier 1 and Tier 2 IT support for in-office and remote employees across all
systems and applications.
● Manage onboarding, provisioning, and offboarding processes, ensuring timely access
setup and termination in accordance with internal SLAs.
● Administer and maintain Windows and Mac devices, ensuring security compliance and
patch management.
● Manage and deploy RMM / IT Asset Management (ITAM) platforms.
● Implement and manage Endpoint Detection & Response (EDR) and Security Information
& Event Management (SIEM) systems.
● Transition IT operations from an outsourced MSP model to internally managed
platforms.
● Configure dashboards, policies, and monitoring tools aligned with company security and
compliance requirements.
● Administer cloud applications including Google Workspace, Microsoft 365, Atlassian
(Jira/Confluence), Slack, Monday.com, and other SaaS tools.
● Manage user access controls, permissions, and integrations across cloud systems.
● Maintain and support networking equipment and configurations, including VPN, firewall,
and NAT (Cisco preferred).
● Support system integrations and build automations between cloud applications where
applicable.
● Document IT processes, systems configurations, and internal best practices.
Qualifications
● 3–4+ years of experience in IT Administration, Systems Administration, or similar
technical support roles.
● Experience supporting mixed Windows and Mac environments.
● Experience supporting both in-office and remote employees.
● Experience working in an organization of 20–150 employees or within an IT MSP
environment.
● Hands-on experience with RMM and IT asset management platforms.
● Experience with cloud application management including Google Workspace, Microsoft
365, and other SaaS platforms.
● Working knowledge of networking fundamentals including VPN, firewall, and NAT.
● Experience with Cisco and/or Ubiquiti networking equipment preferred. Bonus:
experience with AWS EC2.
● Strong troubleshooting and problem-solving skills.
● Ability to deploy and implement technical tools, not just manage existing systems.
● Strong communication and interpersonal skills with a customer-support mindset.
● Self-motivated with the ability to work independently.
● Associate’s Degree in IT Management, Computer Information Systems, or related field
preferred.
● CompTIA A+ and/or Network+ certifications preferred.
Why Join MCIM?
● Impact – Build and shape IT infrastructure from the ground up
● Growth – Join a company entering an exciting new stage of expansion. Scale with us!
● Ownership – Operate with autonomy and influence key operational systems
● Collaboration – Work within a tight-knit, highly collaborative team
Top Skills
What We Do
"MCIM virtually eliminates human error." - 451 Research
MCIM by Fulcrum Collaborations is trusted by 3 of the top 4 colos/hyperscalers, 8 of the top 10 global banks, as well as clients in cloud, technology, manufacturing, telecom, media, sports, and healthcare sectors.
30,000+ facilities, over 350 MM SQFT, across 6 continents.
Simpler to use, faster to deploy and bursting with the latest in cloud, mobile, social and business intelligence – MCIM is the most complete, scalable mission critical facilities solution available. Used by Fortune 100 firms across 6 continents, MCIM supports the most advanced facility management service delivery models in the world.
The Mission Critical Information Management (MCIM) tool was designed in the cloud – for the cloud – to address the approaching reality of shared risk across a global network of interdependent facilities and data centers. MCIM meets these challenges by centralizing, standardizing and automating information flow among all mission critical stakeholders, in turn mitigating the risk of impact events, and maximizing uptime availability and asset useful life across the portfolio. MCIM’s tightly integrated cluster of cloud-based tools interacts seamlessly to provide the full breadth of tactical, managerial and strategic data & processes essential to a robust, global organization.
Clean data transforms businesses.
For current career opportunities, visit https://mcim.io/careers
