IT Access Control Specialist I

The IT Access Control Specialist is a subject matter expert (SME) for IT provisioning processes and compliance. The SME is responsible for coordinating all aspects of IT onboarding for hiring events company wide and contributes to the company reputation and new hire experience.

Key functions include:

• requirements gathering
• hiring manager consultation
• overseeing compliance with applicable security policies
• coordination with multiple parties
• tracking completion of access provisioning
• resolving complex issues. 

This requires discretion when auditing and consulting on access to complex IT systems, applications and privileged data. The role acts as the single point of contact for hiring managers, including executive level, ensuring professional communication as well as accurate and timely outcomes. Coordination of multiple IT teams and 3rd party partners is required to complete tasks, identify risks and escalate appropriately. This requires independent collaboration, attention to detail, and excellent communication and relationship skills.
The SME is also responsible for the end-to-end lifecycle of critical security documents such as role-based access controls (RBACs) and access approvers. Discretion is required when reviewing and consulting on access controls and related policies. In addition, this position is responsible for identifying and implementing continuous improvement opportunities related to IT on-boarding. This includes developing and improving processes that deliver a positive customer experience using critical thinking and problem-solving skills. Services are delivered directly to customers via phone, e-mail, messaging tools and face-to-face as required.
Principal Duties & Responsibilities:
IT Onboarding: Coordinates onboarding of assigned new hires including manager consultation, workspace setup, equipment, and access to required business systems, applications, etc. Interacts and collaborates with management and leadership as needed. Ensures accurate requirements are provided to onboarding partners. Monitors the completion of all onboarding tasks, and escalates as appropriate, to ensure completion prior to the new hire’s first day of work. Supports all new hires during first week as a single point of escalation. Identifies and resolves technical issues in coordination with IT support teams.
Access Management: Completes assigned updates for maintaining security documents including role-based access controls (RBAC) and the access approval matrix. Validates access requirements with Information Business Owners. Identify discrepancies and missing owners or data issues. Audit and coordinate certification of assigned security documents based on the established process and schedule. Escalates as appropriate to ensure completion. Required to know and comply with Information Security policies.
Problem Solving: Identifies continuous improvement opportunities for daily work related to provisioning processes using LEAN principles.
Other duties: as assigned.
Knowledge, Skills, and Abilities:
1. Experience in Customer Service in a corporate environment
2. Effective professional communication both written and spoken
3. Knowledge of employee new hire onboarding processes
4. Knowledge of Identity Access and Management
5. Ability to coordinate multiple parties and drive completion of tasks
Job Specifications:
1. Required education: High School Diploma
2. Preferred education: Associate degree in Information Technology, Business, or related field
3. Required experience: 1-3 years of related work experience and prior customer service experience.
4. Preferred experience: Experience with IT provisioning tasks and processes in systems such as: Active Directory, Mainframe, Oracle, Azure, etc.
5. Preferred professional licensure or certification: ITIL Foundations

Benefits:


Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.