ISO - 9001 Quality Leader

At , we’re building a software platform that revolutionizes process efficiency for product development, quality, and operations teams in ISO and FDA-regulated companies, especially in the medical device, aerospace, automotive, food processing, and engineering industries.

Unifize products (QMS, PLM, etc) are built on a no-code configuration platform that helps customers map their ideal workflows instead of using a one-size-fits-all solution.
By integrating communication, data, documents, and workflows into a single source of truth, we help our customers deliver better products on time, on budget, and with reduced risk. 

For additional insights:

• from customers, who talk extensively about their transformational experiences using Unifize. 
• , which explains how the Unifize platform solves problems for a specific industry sector.
• , which includes a questionable piece of amateur dramatics by the founders.

Role Overview:

As the ISO-9001 Quality Leader for Customer Success and Implementation at Unifize, you will play a critical role in embedding ISO-9001 standards into the processes that shape our customers’ journey. You’ll develop, maintain, and continuously improve quality management practices that span onboarding, implementation, and ongoing support. Your role will center around enhancing customer satisfaction, maintaining high standards of compliance, and driving measurable quality improvements that make a real impact.

You will start by understanding the current end-to-end process and learning about our existing customers. 

Responsibilities:

• Assist customers in the implementation and integration. Specifically, you will:
• Manage the implementation of each purchased module, through configuration, preparation, and onboarding
• Provide technical support, training sessions and guidance to ensure customers can effectively utilize our products.
• Demo best practices and use-cases (e.g. Document Management, Maintenance, Calibration, Design Controls)
• Tweak or configure the customer’s account to solve their specific pain points or map to their desired workflow
• Create and manage automation and PDF tasks using team resources
• Create and resolve bugs with engineering team resources
• Gather feedback from customers to inform product improvements and ensure ongoing satisfaction.
• Monitor customer success metrics and proactively address any issues or concerns.

• Conduct product demonstrations for potential and existing customers, showcasing the capabilities and benefits of our solutions.

Requirements:

• Must have expertise in quality management and experience working with ISO and FDA-regulated organizations.
• Must have an interest in software. Since this role requires hands-on work on our software tool, you will need to feel comfortable using technology. However, you do NOT have to have had any experience working in a software company in the past.
• Must have experience working in manufacturing, life science, Medical devices, Automotive, Aerospace or similar environments especially in operations, R&D, or quality. Selling into these industries is a plus.
• Deep knowledge of ISO-9001 standards and experience establishing QMS, especially in customer-facing environments.
• Organized, with an ability to develop and execute complex plans throughout the implementation cycle life of the client relationship
• Team-oriented (we before me), collaborative, and comfortable working cross-functionally
• Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources

Benefits:

• Competitive salary with significant on-target earnings (OTE) potential.
• A dynamic and supportive work environment focused on innovation and growth.
• Opportunity to work with a product at the cutting edge of the life sciences and manufacturing sectors.
• Flexible working arrangements to support work-life balance.