This role serves as a key client-facing position supporting study maintenance activities within IQVIA’s Interactive Response Technology (IRT) environment. The incumbent is responsible for managing client communications, coordinating data changes, supporting helpdesk escalations, and ensuring high-quality delivery of study services.
The role requires strong project management fundamentals, customer service excellence, and the ability to manage multiple priorities in a fast-paced clinical technology environment.
Responsibilities / Essential FunctionsClient Service (60%)- Serve as the primary point of contact for clients during study maintenance phases
- Organize and participate in regular client meetings, ensuring clear communication and alignment
- Respond to client inquiries and requests in a timely and professional manner
- Manage study budgets and support Change Orders (COs) as required
- Provide regular updates on study progress, including risks, timelines, and supply strategy
- Proactively review and optimize supply strategies to identify risks and improvement opportunities
- Analyze study-related data periodically to identify trends, issues, or potential risks
- Author and document data change requests based on client requirements
- Pre-approve data change requests initiated by Helpdesk teams
- Coordinate implementation, validation, and review of data changes to ensure quality and accuracy
- Ensure all changes are tracked, documented, and aligned with study requirements
- Review escalated Helpdesk tickets and assess appropriate actions
- Resolve client issues promptly, ensuring minimal disruption to study operations
- Initiate updates to Helpdesk study guides to improve support efficiency
- Draft and maintain study-specific user guides and documentation
- Investigate system or study issues and manage through to resolution
- Monitor study alerts and proactively escalate risks where appropriate
- Support onboarding and training of new team members as needed
- Participate in Investigator Meetings and client audits as a study representative
- Assist in managing System Change Requests (SCRs) for bug fixes outside PMG scope
- Collaborate with system design teams on documentation and process improvements
- Perform other duties as required to support business needs
- Strong client focus with a commitment to delivering high-quality service
- Excellent communication skills (written and verbal) with the ability to engage with external clients
- Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines
- Strong analytical and problem-solving skills with attention to detail
- Ability to work independently while contributing effectively within a team environment
- Solid organizational and multitasking capabilities
- Technical aptitude with ability to learn IRT systems and related tools
- Proficiency in Microsoft Office applications
- Bachelor’s degree or equivalent combination of education and experience
- 1–3 years of IRT project management or related clinical research technology experience preferred
- Experience in a client-facing or customer delivery environment is highly desirable
- Role requires extensive keyboard
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Skills Required
- Bachelor's degree or equivalent
- 1-3 years of IRT project management or clinical research experience
- Experience in a client-facing or customer delivery environment
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
