Join us on our exciting journey!
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
Job Overview - IRT Helpdesk Analyst (IRT exp essential)
Provide support and assistance to project managers and project teams related to the assigned project(s). Will support all project-related activities for assigned projects in accordance with SOPs, policies and practices.
Essential Functions
- Provide issue management investigation support.
- Support PM in client interactions, where required, providing technical input for issue
- resolution.
- Carry out data change requests through call, chat or email handling
- Interaction with delivery support teams and lead investigation oversight to
- resolution.
- Support PMs with High Complexity Data reconciliation.
- Coordinates data extractions from systems which requires technical understanding
- and/or high-risk/sensitive areas.
- Knowledge Base Maintenance
- Contribute to Streamlining and industrialization of process’s within the Integrated Support Group and feedback
- Group management as needed
Qualifications - our ideal candidate will have
- High School Diploma or equivalent Req
- 5 years of related work experience Req Or
- Equivalent combination of education, training and experience Req
- Good communication and interpersonal skills
- Good problem solving skills
- Strong organizational skills
- Results and detail-oriented approach to work delivery and output
- Ability to work under close direction
- Strong software and computer skills, including MS Office applications
- Ability to prioritize, actively seek input and problem solve
- Ability to work independently and manage time efficiently
- Ability to establish and maintain effective working relationships with coworkers, managers and clients
HOURS OF WORK: 1500 HRS - 200 HRS (BST)
PLEASE SUBMIT YOUR CV IN ENGLISH
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
