Ironclad Technical Administrator (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

We are seeking a highly motivated and detail-oriented individual to join our growing legal team. The Legal Operations Ironclad Technical Administrator will work closely with the Associate General Counsel and business stakeholders at all levels of the company. As our Legal Operations Ironclad Technical Administrator, you will be key in creating processes and practices to improve the day-to-day efficiency and effectiveness of the legal, sales and finance teams.

The Legal Operations Ironclad Technical Administrator is responsible for providing expert-level technical support, implementation, and optimization of Ironclad software. This role involves working closely with cross-functional teams, including the legal, finance, procurement, and IT departments, to ensure successful deployment, integration, and maintenance of Ironclad's CLM solution.

To be qualified for this position:

• Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

• Experience:

  • 5+ years of experience using, managing and implementing Ironclad contract management software.

  • 5+ years of experience in technical support, software implementation, or a similar role.

  • Expertise in handling the utilization and optimization of Ironclad within an organization.

  • Proficiency in system integration, including API development and management.

• Skills:

  • Strong problem-solving and analytical skills.

  • Excellent understanding of web technologies, databases, and system architecture.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • Strong communication skills, with the ability to translate complex technical concepts into understandable terms for non-technical users.

  • Knowledge of Salesforce, CPQ, Zuora and Workday, and specifically implementation opportunities with Ironclad.

  • Knowledge of legal operations and contract management processes.

• Certifications (Optional): Certifications in Ironclad software or relevant technical areas (e.g., ITIL, PMP).

Key Responsibilities:

• Implementation and Deployment:

  • Lead and support the implementation of Ironclad software, including configuration, template customization, and data migration.

  • Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform.

  • Improve the utilization and optimization of Ironclad within the organization.

  • Implement and manage the contract repository within Ironclad, including the transfer of historical contracts into Ironclad’s repository.

  • Establish Ironclad as sole legal intake platform.

• Technical Support:

  • Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform.

  • Collaborate with Ironclad’s support team to escalate and resolve complex technical problems.

  • Collaborate with internal business systems support to ensure integration with Salesforce, Workday and other internal applications.

• Integration and Customization:

  • Assist in the integration of Ironclad with other enterprise systems through APIs and custom connectors.

  • Develop and maintain custom workflows, templates, and forms within the Ironclad platform to meet organizational needs.

  • Deep understanding of contract “tagging” to run custom reports in Ironclad.

• Training and Documentation:

  • Conduct training sessions for end-users and technical teams on Ironclad functionalities and best practices.

  • Create and maintain technical documentation, including user guides, integration documentation, and troubleshooting guides.

• System Optimization and Upgrades:

  • Monitor system performance and work with IT teams to optimize the Ironclad environment.

  • Manage and execute system upgrades, ensuring minimal disruption to users and alignment with business requirements.

  • Manage users and configure the appropriate permissions.

• Collaboration and Communication:

  • Work closely with legal, finance, procurement, and other business units to understand their needs and ensure Ironclad is configured to support business objectives.

  • Communicate technical issues and solutions effectively to both technical and non-technical stakeholders.

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps in process:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process

Interview process: 

• Recruiter Resume Review

• Manager Resume Review

• Recruiter Video Interview

• Manager Video Interview

• Legal Panel Video Interview

• Technical Panel Video Interview

• Senior Leader Video Interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers