IronClad CLM SME - R01552355

Primary Skills

• 5+ years of experience in enterprise systems, with 2+ years as a hands-on Ironclad SME. Strong experience with Salesforce (Sales Cloud, Service Cloud, custom objects, and integrations).
• Proven experience in implementing or supporting CLM solutions, particularly Ironclad. Solid understanding of contract lifecycle management, legal operations, and related business processes. Experience with integration tools/APIs Excellent communication and stakeholder management skills. Ability to create technical documentation, conduct training, and support change management.

Specialization

• Salesforce CPQ: Architect

Job requirements

• We are seeking an experienced Ironclad SME with a strong understanding of Salesforce CRM to support the implementation, customization, and integration of our contract lifecycle management (CLM) platform.
• You will be responsible for driving adoption, advising on best practices, and ensuring seamless integration between Ironclad and Salesforce, helping teams improve contract workflows, compliance, and operational efficiency.
• Serve as the go-to expert on Ironclad, responsible for solution design, implementation, and ongoing support. Design and configure Ironclad workflows, templates, and clause libraries tailored to business needs.
• Lead integration efforts between Ironclad and Salesforce to streamline contract workflows (e.g., contract generation, approvals, e-signature, and storage).
• Collaborate with Legal, Sales Ops, IT, and other stakeholders to gather requirements and translate them into scalable CLM solutions. Provide training, documentation, and support to end-users and stakeholders. Act as a liaison with Ironclad technical support and customer success teams for issue resolution and platform optimization.
• Drive continuous improvement by identifying gaps, proposing enhancements, and implementing process optimizations. Ensure data accuracy, compliance, and security throughout the contract lifecycle.
• 5+ years of experience in enterprise systems, with 2+ years as a hands-on Ironclad SME. Strong experience with Salesforce (Sales Cloud, Service Cloud, custom objects, and integrations).
• Proven experience in implementing or supporting CLM solutions, particularly Ironclad. Solid understanding of contract lifecycle management, legal operations, and related business processes. Experience with integration tools/APIs Excellent communication and stakeholder management skills. Ability to create technical documentation, conduct training, and support change management.
 
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Why should you apply for this role?
• Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.
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