Why roadsurfer?
TEAM SPIRIT & TEAM EVENTS: Look forward to a friendly atmosphere with flat hierarchies, lots of fun, and great team spirit, as well as regular team events like group sports sessions, pizza & beer nights, and more.
FLEX WORK & WORKATION: Enjoy flexibility in working hours with our Flex Work Policy, allowing you to alternate between office days and home office days, and even work for one month per year from anywhere in Europe.
PERSONAL DEVELOPMENT: We support your personal and professional growth through an individual growth plan and our in-house academy.
CAMPER BUDGET: You’ll receive an annual free rental for our campers, so you can experience the #happyroadsurfing lifestyle yourself.
JOB BIKE: Stay fit with our job bike offer.
DISCOUNTS: Take advantage of our corporate benefits platform, the Travel Industry Card, and family & friends discounts.
THE PLACE TO BE: Enjoy a beautiful, bright office equipped with everything your heart desires, including a ping pong table and foosball.
OFFICE DOGS: Dogs are more than welcome at our office!
This is a fixed-term position for three months.
The Role - Your Passion
Support the customer invoicing process by preparing invoices and checking that required information and attachments are complete.
Review case data to ensure mandatory documents are present, correctly labeled, and easy to understand.
Help customers understand invoices and payment options using clear, friendly, and empathetic communication.
Handle general customer questions about invoices, payments, and short-pays; escalate complex cases to senior colleagues or specialists.
Support adherence to SLA deadlines by completing assigned billing tasks accurately and on time.
Assist with basic receivables tracking and dunning activities in close collaboration with Finance.
Help compile timelines and document sets for non-legal billing disputes based on clear instructions and templates.
Keep case files organized, up to date, and audit-ready using defined standards and checklists.
Use prepared response templates, macros, and checklists to ensure consistent, high-quality communication.
What you need to ride the wave with us
First experience or strong interest in customer support, billing support, accounts receivable, or service operations.
Basic familiarity with invoices, credit notes, or payment follow-ups—or willingness to learn quickly.
Ability to resolve straightforward payment or invoice questions without needing technical or repair-related knowledge.
Good written and spoken English skills with a calm, customer-oriented communication style.
Additional language skills (German, French, or Italian) are a plus, but not required.
Attention to detail and willingness to follow processes to keep documentation accurate and organized.
Comfortable working with CRM systems, office tools, and basic billing or ERP software after onboarding.
Reliable, team-oriented working style with openness to feedback in a remote, SLA-driven environment.
ABOUT #ROADSURFER
We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!
Skills Required
- First experience or strong interest in customer support, billing support, accounts receivable, or service operations
- Basic familiarity with invoices, credit notes, or payment follow-ups
- Good written and spoken English skills
- Attention to detail and willingness to follow processes
What We Do
roadsurfer was founded in 2016 and is the world's leading expert in campervan travel with its colourful campervans for rental, subscription and sale as well as the roadsurfer spots platform. The roadsurfer campervan promise: Ready-to-go camping package, flexible cancellation or rebooking, unlimited free kilometres and always the latest campervan model. The Munich-based company's core business - the hire and sale of campervans - is represented at over 70 locations in 14 European countries: Germany, France, Spain, Portugal, Austria, Italy, Belgium, the Netherlands, as well as England, Scotland, Ireland, Switzerland and in Sweden and Norway. In 2022, roadsurfer opens its first station in the USA, in Los Angeles. In 2024, the locations in Las Vegas and San Francisco will be added, as well as two stations in Canada: Vancouver and Calgary. In 2024, the camper expert will have a fleet of almost 8.500 campers worldwide, including VW, Mercedes Benz, Ford, Westfalia, Knaus and Bürstner. The company has developed into a digital lifestyle travel brand in the growing global outdoor travel market, not least thanks to the launch of roadsurfer spots. Attention job seekers: If you want to start with us, you have to expect that our team is just as addictive as a road trip with our iconic campers. Surf the camper wave - we are curious about you!
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