Invoice Support Specialist I

Job Title: Invoice Support Specialist I

Department: Submeter Billing

Reports to: Operations Manager

Experience: 1 to 3 years

Location: India-Remote

Shift Timings: Monday-Friday- 8:30PM-5.00AM IST.

Company Introduction

Genea was built on a foundation of listening to and serving our commercial real estate customer’s needs starting with our flagship Overtime HVAC product. Over the years, we have earned the trust and loyalty of 21 of the top 25 largest commercial real estate companies in the US and continue to prove our value to them every day. Our clients depend on us to develop value-added technology solutions to solve other pain points in their operations. We have grown our product portfolio to serve the complex and expanding needs of property teams.

Genea is a family of solutions are designed to improve commercial real estate operations through cutting-edge technology. Revolutionize access control, streamline overtime HVAC, and economize submeter billing. Our host of cloud-based, automated solutions are built to cut costs, reduce admin times, and maximize the tenant experience.

Company Introduction

Genea was built on a foundation of listening to and serving our commercial real estate customer’s needs starting with our flagship Overtime HVAC product. Over the years, we have earned the trust and loyalty of twenty-one of the top 25 largest commercial real estate companies in the US and continue to prove our value to them every day. Our clients depend on us to develop value-added technology solutions to solve other pain points in their operations. We have grown our product portfolio to serve the complex and expanding needs of property teams.

Genea is a family of solutions are designed to improve commercial real estate operations through cutting-edge technology. Revolutionize access control, streamline overtime HVAC, and economize submeter billing. Our host of cloud-based, automated solutions are built to cut costs, reduce admin times, and maximize the tenant experience.

Experiencing enormous growth with aggressive expansion plans, Genea is expanding a Software Development and Operations centre in India and is looking for dynamic engineering leaders, who can become part of this already successful growth story, and partner in creating a world class team and products.

Job Overview:

The Invoice Support Specialist I assist the Submeter Billing department by helping to ensure high level customer support through ensuring accuracy, completeness, timely entry, and validation of data in various business systems.

Duties and Responsibilities:

·        Accurately enter meter reading and billing information

·        Accurately enter main utility information and other billing and usage information into a variety of reports / formats

·        Communicate to Customers and Invoice Specialists regarding abnormalities with readings/utility rates entered in the various systems / reports.

·        Create Excel and PDF files of reports and invoices, upload files of tenant charges, and email invoices to Customers and Tenants where applicable.

·        Track stage of assignments in Microsoft Planner

·        Screen and respond to Customer calls coming in regarding Submeter Billing inquiries.

·        Provide courteous and helpful direction for clients to the party that they need to speak with

·        Assist with research related to rates required for invoice generation.

·        Provide training to entry-level team members as needed.

·        Communicate to other staff members of availability to perform additional tasks.

·        Participate in company / team meetings.

·        Assist with efforts to streamline processes.

·        Perform other related duties as assigned by management.

Qualifications:

·        High school diploma or general education degree (GED), or 1-3 years related experience and/or training, or equivalent combination of education and experience.

·        Computer skills required: Knowledge and prior use of Microsoft applications such as Team, Excel, Word, and Outlook

·        Data entry in 10-key pad, keyboard typing.

Competencies:

·        Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

·        Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

·        Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

·        Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

·        Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

·        Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

·        Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

·        Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

 Perks and benefits we offer:

✨Work Your Way: Enjoy a flexible working environment that suits your lifestyle.

✨Time Off: 24 days of PTO and 10 holidays to unwind and pursue your passions.

✨Comprehensive Leave Options: Including maternity, paternity, adoption, wedding, and bereavement leaves to support you during important life events.

✨ Health & Safety First: Benefit from family health insurance and personal accident coverage beyond your CTC.

✨Top Workplace Honors: Celebrated as a Top Workplace from 2021 to 2024.

✨Balanced Workweek: Embrace a balanced life with our 5-day work schedule