Investor Claims

Consolidated Analytics | End-to-End Mortgage Solutions. Real Expertise. Real Results.
Consolidated Analytics is a data-driven mortgage solutions partner supporting the full life of the loan, from origination through servicing and capital markets. We combine asset-level intelligence with enterprise-scale solutions to power smarter decisions and measurable business outcomes. Our integrated capabilities span due diligence, residential and commercial valuation, collateral and risk analytics, process and technology optimization, and regulatory compliance, helping clients operate with clarity, agility, and confidence in a rapidly evolving market.
What sets us apart?
We bring together deep mortgage industry expertise, integrated technology, and a multidisciplinary workforce to help clients optimize quality, drive operational performance, and enhance decision-making at scale. Across the loan lifecycle, whether managing volume, acquiring assets in bulk, scaling originations, launching or expanding servicing, or navigating market and regulatory change, our teams deliver with clarity, compliance, and speed.
Core Services
• Mortgage Due Diligence
• Property Valuation + Analytics
• Mortgage Fulfillment (Origination and Servicing)
• Default Services (Claims, REO, Rental Management)
• Risk + Compliance Advisory
• Business Process Solutions (BPS)
Our Evolution
Over the past decade, we’ve strategically acquired and integrated best-in-class firms, including OpEXNOW, Equitable Mortgage Solutions, Carrington Property Services, and RealInfo into a unified platform designed to meet the demands of today’s dynamic market.
We’re not just a vendor, we’re a partner built for transformation.
Careers
We’re always hiring talented professionals who want to grow, lead, and win.

DESCRIPTION:

We are looking for an experienced Investor Claims Processing Specialist to manage end-to-end mortgage investor claim activities, including FHA/CWCOT, VA, GSE, LMPC/Modification, and Supplemental Claims. The role involves reviewing loan and foreclosure documentation, preparing and submitting accurate claims, validating claim calculations, responding to investor requests, resolving discrepancies, and supporting appeals/reconsiderations.

The ideal candidate should have strong knowledge of mortgage servicing, investor guidelines, foreclosure processes, claim calculations, and post-foreclosure requirements, with excellent attention to detail and the ability to meet stringent quality and productivity targets.

RESPONSIBILITIES:

• Process and review investor claims in accordance with applicable FHA, VA, Fannie Mae, Freddie Mac, and other investor guidelines.
• Perform end-to-end processing of:
• • FHA / CWCOT Claims
  • VA Claims and Appeals
  • GSE Claims Processing
  • LMPC / Modification Claims
  • Supplemental Claims
• Review loan-level documentation, servicing history, foreclosure records, property information, expenses, and payment history to determine claim eligibility.
• Calculate claim amounts, allowable expenses, debits/credits, interest, advances, and other applicable components.
• Validate claim data against servicing systems and supporting documentation before submission.
• Prepare and submit claims within prescribed investor and regulatory timelines.
• Research and resolve claim denials, adjustments, exceptions, and discrepancies.
• Handle claim appeals, reconsiderations, and supplemental submissions, including preparation of supporting documentation.
• Review investor feedback and ensure required corrections are completed accurately and within SLA.
• Identify unsupported, duplicate, or potentially non-recoverable expenses and take appropriate corrective action.
• Coordinate with internal teams such as Foreclosure, Bankruptcy, Property Preservation, Loss Mitigation, Accounting, and Servicing Operations to obtain missing information and resolve claim issues.
• Maintain accurate claim records, supporting documentation, and audit trails.
• Monitor claim aging, pending items, denials, recoveries, and outstanding investor requirements.
• Ensure compliance with investor guidelines, internal policies, quality standards, and applicable regulatory requirements.
• Participate in quality-control reviews and assist with root-cause analysis for claim defects.
• Support process improvement initiatives to improve claim accuracy, recovery, turnaround time, and overall operational efficiency.

QUALIFICATIONS:

Required Education and Experience:

·       2–5+ years of experience in mortgage servicing, investor claims, foreclosure, loss mitigation, or related mortgage operations.

·       Hands-on experience with one or more of the following:

o   FHA / HUD Claims

o   CWCOT

o   VA Claims

o   Fannie Mae / Freddie Mac Claims

o   Modification / LMPC Claims

o   Supplemental Claims

o   Claim Appeals / Reconsiderations

·       Strong understanding of the US mortgage servicing lifecycle and foreclosure process.

·       Knowledge of investor claim requirements, allowable/non-allowable expenses, documentation requirements, and claim timelines.

·       Strong analytical and numerical skills with the ability to validate claim calculations.

·       Excellent attention to detail and documentation skills.

·       Ability to research investor guidelines and interpret requirements accurately.

·       Good written and verbal communication skills.

·       Ability to work independently while meeting productivity, quality, and turnaround-time targets.

·       Proficiency in MS Excel and other standard office applications.

OTHER DUTIES: Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.