Bring your client service mindset and operational expertise to a role that sits at the center of post-trade delivery. You will partner across teams to resolve inquiries, strengthen controls, and help ensure consistent service outcomes. This opportunity offers broad product exposure and hands-on involvement in continuous improvement. You will engage with internal stakeholders and external providers to drive timely resolution and support client initiatives.
As an
Investment Middle Office Services (IMOS) Client Operations Associate in the IMOS Client Operations team, you will manage day-to-day client interactions and support service delivery across post-trade activities in a controlled environment. You will coordinate with operational partners to meet service level agreements, provide oversight and escalation support, and help identify trends that inform process improvements and resiliency.
Job responsibilities
- Manage incoming and outgoing client queries, requests, and escalations across post-trade products and workflows
- Coordinate with operational teams to meet service level agreements and client expectations
- Perform daily oversight checks on key activities and escalate issues to appropriate partners
- Prepare and deliver recurring client reporting aligned to agreed service measures
- Support incident management routines, including tracking, status updates, and follow-up to closure
- Participate in client meetings and support action tracking and outcomes
- Conduct trend analysis to identify control enhancements and process improvement opportunities
- Build effective working relationships with internal partners and external third parties
- Liaise with external providers such as brokers, custodians, transfer agents, and vendors to resolve breaks and inquiries
- Monitor relevant market changes and operational impacts, escalating as needed
- Support onboarding activities such as new fund launches, product launches, and service change initiatives
Required qualifications, capabilities and skills
- Demonstrated experience supporting client service in investment operations, post-trade, or middle office environments
- Working knowledge of one or more relevant product areas (e.g., equities, fixed income, foreign exchange, cash markets, derivatives, or repurchase agreements)
- Understanding of fund accounting concepts, including investment book of record (IBOR) processes and net asset value (NAV) production considerations
- Ability to manage multiple priorities, maintain accuracy, and deliver under time-sensitive deadlines
- Ability to investigate issues, perform root-cause analysis, and drive timely resolution with partners
- Proven ability to communicate clearly with clients and stakeholders, including in escalation scenarios
- Ability to apply sound risk awareness and maintain appropriate operational controls and documentation
- Proficiency with standard productivity tools used for reporting, analysis, and communication (e.g., spreadsheets, presentations, and email)
Preferred qualifications, capabilities and skills
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
Skills Required
- Experience supporting client service in investment operations, post-trade, or middle office environments
- Working knowledge of relevant product areas such as equities, fixed income, foreign exchange, cash markets, derivatives, or repurchase agreements
- Understanding of fund accounting concepts, including IBOR processes and NAV production considerations
- Ability to manage multiple priorities, maintain accuracy, and deliver under time-sensitive deadlines
- Ability to investigate issues, perform root-cause analysis, and drive timely resolution
- Clear communication skills with clients and stakeholders, including during escalations
- Risk awareness and ability to maintain operational controls and documentation
- Proficiency with standard productivity tools for reporting, analysis, and communication
- Experience using AI-powered analytics, workflow automation, or intelligent process tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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