Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Ensure containment of claims spend by means of staying at the forefront of innovative technical investigation techniques and providing excellent service in setting a culture of best practice within mandated responsibility.Reconstruct accidents using the most advances techniques to ensure timeous payment of correct claims.
Investigate and analyse accidents, reconstruct accidents sites and vehicles involved to determine cause and fault.
Define and implement new processes for the technical investigations area.
Investigate and analyse accidents, reconstruct accident sites and vehicles involved to determine cause and fault.
Perform data extraction and collection including (but not limited to) on-board diagnostics (OBD), controller area network (CAN) bus, crash data recorder (CDR), infotainment systems and physical evidence collection at the scene and the vehicles involved in the accidents.
Use various computer analysis programs and calculations to determine the cause of the accidents and to verify the circumstances surrounding accidents
Prepare and present written reports on findings of accidents in order to assist with the decision of indemnifying clients on valid claims.
Assist with the determination of accident causes so to increase the third party recoveries where applicable.
Offer expert testimony in legal proceedings when claim decisions are tested.
Ensure that the Ombudsman for Short Term Insurance (OSTI) overturn rates are minimised.
Continuous improvement to ensure effective service
Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
Ensure adherence to organisational policies, practices, guides, mandates and procedures.
Keep up to date with all regulations governing the roads and the use thereof in South Africa
Service delivery to ensure customer satisfaction
Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
Cost control and governance adherence
Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
Comply with corporate governance policies, procedures and standards.
Operate within agreed mandates.
Quality people practices
Align own behaviour with the organisation culture and values.
Share and transfer product, process and systems knowledge to colleagues.
Ensure achievement of own performance objectives.
Actively share information with other team members regarding successes, issues, trends and ideas.
Actively participate in own professional development and career path.
Actively promote a culture of learning and high performance culture amongst team members.
Experience, knowledge & skills required
Bachelor degree and/or equivalent NQF Level 7 qualification in general insurance.
5 - 8 years’ experience in applying investigation techniques in order to validate claims.
5 - 8 years’ experience in the general insurance claims industry
Certification or accreditation in accident reconstruction.
Certification or accreditation in technical investigations.
Experience in the South African Police force will be
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Skills
Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting SolutionsCompetencies
Business InsightCollaboratesDecision QualityDrives ResultsEnsures AccountabilityFinancial AcumenInstills TrustManages ComplexityEducation
NQF Level 5 - Higher, Advance or Occupational Certificate or equivalentClosing Date
05 August 2026 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Skills Required
- Bachelor degree or equivalent NQF Level 7 qualification in general insurance
- 5-8 years experience applying investigation techniques to validate claims
- 5-8 years experience in the general insurance claims industry
- Certification or accreditation in accident reconstruction
- Certification or accreditation in technical investigations
- Experience in the South African Police Force
- Knowledge of OBD, CAN bus, CDR, infotainment systems and on-scene physical evidence collection
- Ability to prepare written technical reports and provide expert testimony
- Up-to-date knowledge of South African road regulations and insurance governance
- Competencies: decision quality, drives results, ensures accountability, manages complexity, collaborates
What We Do
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people. Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica
