The Role
Manage and continuously improve the Microsoft Dynamics 365 CRM environment. Responsibilities include CRM administration, user access and licensing, requirements gathering, business process analysis, solution configuration, workflows, plugins, integrations, data quality, reporting, troubleshooting, user support, documentation, training, and participation in CRM implementation and upgrade projects.
Summary Generated by Built In
Our client, a leading European real estate investment, development and management company, is looking for an experienced CRM Manager to manage and further develop its CRM environment, supporting business processes and users across the organization.
CRM Manager - Dynamics 365
CZ/2611/CRMM
/Prague-Based/
About the role:
Take ownership of the day-to-day management, development and continuous improvement of the company’s CRM environment. You will work closely with business teams to understand their requirements, translate them into effective CRM solutions and ensure that the system supports efficient processes across the organisation.
The role combines CRM administration, business analysis, solution design, data management, user support and project delivery, with particular focus on Microsoft Dynamics CRM and its integration with other business systems.
Responsibilities:
- Maintain and configure the CRM system to support business processes, operational requirements and user needs.
- Manage CRM users, roles, access privileges and licence allocation, ensuring effective and efficient use of available licences.
- Work with business teams to gather requirements and translate business needs into clear technical specifications and CRM solutions.
- Analyse existing business processes and recommend CRM improvements to simplify workflows, increase efficiency and support new business initiatives.
- Partner with Marketing, Sales, Customer Support and other internal teams to improve CRM processes and system adoption.
- Design and develop CRM solutions, including workflows, plugins, customisations and integrations.
- Integrate Microsoft Dynamics CRM with other business systems using APIs and third-party tools.
- Maintain CRM data accuracy and quality and support reliable use of information across the organisation.
- Prepare reports, analyses and CRM-based insights to support business decision-making.
- Provide technical support and troubleshooting for CRM-related issues and ensure timely resolution of user requests.
- Act as a key point of contact for CRM users, system-related questions and enhancement requests.
- Prepare user guides, training materials and documentation and deliver training sessions to CRM users.
- Lead or participate in CRM-related projects, including system upgrades, customisations and implementation of new modules and functionalities.
- Continuously identify opportunities to improve CRM functionality, user experience and business processes.
Requirements:
- Professional experience working with CRM systems in a system administration, CRM management, business analysis or similar capacity.
- Practical knowledge of Microsoft Dynamics CRM.
- Experience configuring CRM environments, including users, roles, permissions and system functionality.
- Ability to gather business requirements and translate them into technical specifications and CRM solutions.
- Experience analysing business processes and identifying opportunities for workflow and system improvements.
- Knowledge of CRM workflows, plugins, customisations and system integrations.
- Experience working with APIs and third-party integration tools.
- Ability to work with CRM data, reporting and analytics.
- Experience supporting CRM users, troubleshooting system issues and managing enhancement requests.
- Experience preparing system documentation, user guides and training materials.
- Ability to coordinate or participate in CRM implementation, upgrade and development projects.
Client Offers:
- A central CRM role supporting multiple business functions within a leading European real estate investment, development and management organisation.
- Broad responsibility covering CRM administration, business analysis, solution development, integrations, reporting and user support.
- Direct cooperation with Marketing, Sales, Customer Support and other business teams across the organisation.
- Opportunity to contribute to CRM upgrades, customisations, new implementations and the continuous development of business processes.
To discuss the opportunity confidentially, please send your CV to:
Please note that we reserve the right to contact selected candidates.
Skills Required
- Professional experience working with CRM systems in administration, CRM management, business analysis, or a similar capacity
- Practical knowledge of Microsoft Dynamics CRM
- Experience configuring CRM users, roles, permissions, and system functionality
- Ability to gather business requirements and translate them into technical specifications and CRM solutions
- Experience analyzing business processes and identifying workflow and system improvement opportunities
- Knowledge of CRM workflows, plugins, customizations, and system integrations
- Experience working with APIs and third-party integration tools
- Ability to work with CRM data, reporting, and analytics
- Experience supporting CRM users, troubleshooting system issues, and managing enhancement requests
- Experience preparing system documentation, user guides, and training materials
- Ability to coordinate or participate in CRM implementation, upgrade, and development projects
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The Company
What We Do
PropertyTalents is a European Built Environment Advisory firm providing recruitment solutions, executive search, team building, and career and organizational development services.
