Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

At Mailchimp, our internship program focuses on giving our interns opportunities to get hands-on experience and contribute to real-world business projects alongside our full-time peeps. Over the years, we've had the privilege to bring on some of the brightest, most talented students from around the world to help grow our brand. Mailchimp designed our 12 week paid internship program to help students grow their skillset, create lasting connections, and do meaningful work. Along with helping our interns grow professionally, we're also committed to their personal growth and provide various soft skill classes while also hosting fun events along the way!

Our program is open to students enrolled in undergraduate, graduate, bootcamp, and online courses - all candidates must be enrolled through the duration of the program.

This role is based in Georgia and any candidates who accept an offer for this position is expected to reside in the state of Georgia throughout the duration of the internship.

Start Dates: May 16th & June 13th

Do you want to join a passionate team focused on driving customer-centric change? Do you enjoy working with data and helping others use it to make decisions? You have a unique opportunity to join Mailchimp’s Voice of Customer team, identify customer pain points, and inform the creation of new digital experiences. 

Qualities of an excellent VOC Analyst:

• Excited to leverage data to identify new customer pain points and experience improvement opportunities. 
• Proven ability to synthesize insights across various data sources.
• Initiative to design research project (survey / feedback questions) to gather more data when they do discover a material research question. 

What you’ll do here: 

• Determining the story in the data in order to create and present relevant findings, analysis and recommendations to improve CSAT metrics. 
• Explore and develop novel analytic solutions to address current business needs (e.g., customer insights, anomaly detection, impact forecasting, goal forecasting). 

We’d love to hear from you if you have: 

• Experience with survey design and a mix of qualitative and quantitative data. 
• Comfort with survey data, digital analytics, and working knowledge of statistics concepts 
• Comfortable working with remote employees
• Strong interpersonal skills 

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.