Description
Role Description:
The Salesforce Support Specialist- Intern reports to the Salesforce Administrator Team Lead and is responsible for provisioning, deprovisioning, troubleshooting system issues, and maintenance of the Salesforce platform. The Salesforce Support Specialist supports and collaborates with Growth team members at all levels, and serves as a go-to resource for questions about CRM data management and usage best practices.
Core Responsibilities:

• Serve as the frontline administrator on the Salesforce Support Queue for internal users
• Investigate and troubleshoot user-reported issues, and escalate to other members of the Salesforce team when appropriate
• Perform standard administrator functions, such as user management, data entry, and report/dashboard maintenance
• Assist Salesforce Business Analysts in creating technical documentation
• Other duties as assigned

What are we looking for?

• Strong problem-solving skills with excellent attention to detail
• A positive and productive attitude towards assisting end users and helping them navigate their day-to-day business processes in Salesforce
• Strong interpersonal, written, and verbal communication skills
• US work authorization
• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?
Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services . We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.
Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health