About Us 

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.

The Role

We’re seeking an Operations Intern to assist and lead key projects designed to improve interactions with operational systems used by the Product and Engineering groups at SimplePractice. You’ll be involved with all aspects of establishing a scalable Product Organization, directly supporting the Sr Operations Manager alongside the VP of Product and SVP of Engineering. This role will be responsible for assisting all operational aspects to support the successful, timely, and in-scope delivery of Operational projects. You will oversee project plans, identify and remove blockers, facilitate effective communications and meetings, and be willing to jump in wherever needed to move things forward. 

You’ll also learn how to identify and prioritize operational processes and frameworks to support the needs of the team - with a focus on flexibility, adoption, and alignment with our company culture. You’ll do this by being deeply involved in our company, product, team, market, and very intentional company culture. 

To get started, you’ll participate in our company onboarding, Product onboarding and meeting regularly with the Sr Operations Manager to get ramped up. You’ll work closely with all members of the Product group to support their needs through systems, offloading workload, and identifying solutions to inefficient and ineffective workflows. 

Responsibilities

• Develop and meet milestones for our Product organization in close alignment with design and product management stakeholders
• Assist in the coordination between external and internal resources
• Facilitate regular meetings to ensure delivery of work, remove blockers, and maintain alignment
• Handle administrative tasks such as scheduling meetings, and other operational aspects of ensuring projects remain on track
• Identify and track any blockers/dependencies between groups and/or projects and communicate accordingly
• Proactively track work across multiple product squads to ensure alignment and effectively communicate and manage expectations
• Constantly evaluate any change management needs and tailor an approach to support changes
• Facilitate and/or lead various deliverables, go beyond coordinating projects and take the mindset of how to constantly make a project better

Desired Skills & Experience

• Has or in the process of obtaining a Bachelor's degree from an accredited University
• Strong organization & project management skills
• Proficient in Google or Office 365 - doc, sheets, slides
• Excellent written and verbal communication
• Standalone self-starter able to manage individual project priorities, deadlines and deliverables
• 1+ year of professional experience in a fast-paced environment
• Ability to work independently and as a member of a multi-functional team; to learn, be mentored, and improve; and, to manage conflict and resolve difficult situations
• Outstanding work ethic, ability to perform under pressure, meet deadlines, prioritize and deliver multiple tasks on time

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, we may collect the following categories of personal information about you:

• Identifiers (e.g., name, address, email address, and phone number); protected characteristics (e.g., sex, gender, age, citizenship, disability status, and veteran status); professional or employment-related information (e.g., employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references); other personal records (e.g., signature, photograph, and criminal background information); and inferences drawn from personal information collected (e.g., creating a profile that reflects your abilities and aptitudes).

We collect the above categories of personal information for the following business purposes:

• To perform recruitment and hiring services; to manage the workforce; to comply with federal and state laws, and to maintain security (e.g., to detect and prevent against security risks and incidents, to prevent against fraudulent or illegal activity, and to ensure compliance with our company policies and procedures).

For more information about our privacy practices, please visit our Privacy Policy or contact us at [email protected].