Customer Success - Internship at Wix

| New York City, NY
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We are:
The Wix Customer Success team. We're focused on helping businesses find success through the Wix platform and business solutions. We grow fast, support each other, and we're focused on continuous quality and improvement for both our users and our teams.
Our mission is to be business strategy partners and consultants to our users. We help them analyze their challenges, provide them with the best solutions, and guide them through their journey to grow their businesses.
As a Customer Success Intern at Wix, you'll learn how to proactively engage our users, form meaningful relationships, and develop expertise in Wix's product offering.
This is a part-time role and requires a 10-15 hour/week commitment. While this role is remote, you must be located in New York, or Miami.
You are:
A Junior or Senior, pursuing a BA/BS degree from a 4-year school with an interest in sales, account management, or marketing within the tech industry. You have experience that demonstrates your interest in the digital space and servicing clients. You are an excellent verbal and written communicator, a natural relationship builder, and a positive go-getter.
As a Customer Success Intern, you will:
  • Provide support for users that need guidance beyond technical support
  • Help research and demonstrate the value props of Wix Stores and other key verticals
  • Be the liaison between Customer Success teams and other departments at Wix such as Customer Care, Marketing, and Product
  • Deepen product knowledge and web design best practices through focused training sessions and workshops
  • Track, report, and optimize on key learnings and results across various performance initiatives and streamline internal processes
  • Research the Customer Success needs of our users in order to identify the highest impact initiatives to work on and create supporting materials
  • Formulate client communication strategies and optimize current Customer Success outreach cadences
  • Spearhead data analysis projects for Customer Success Managers that provide insights for high performing users
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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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