Consumer Experience Intern-Graduate

| Portland, OR
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Description: This is a temporary internship position not to exceed 6 months. Graduate level internship work may include in-depth research projects and documentation; complex data analysis and graphs; writing and designing new collateral marketing materials; assisting with audits; developing and executing surveys for internal or external stakeholders; completing process improvement audits.

Department:Consumer Experience - Service and Care Experience

On - site requirement:YES, MUST BE LOCAL 20% per week (1 day a week), not set days

Position Description:

  • End to end Care Experience assessment and support
  • Social media rating and brand - fb
  • New member experience
  • Consumer experience best practices and education
  • Onboarding for service
  • Facility Journey Mapping
  • Other duties as assigned


Target skill set:

  • Project management
  • Data analysis
  • Customer Service mindset
  • Organization and attention to detail
  • Problem solving
  • Worked on teams
  • Experience with working with stakeholders
  • Analytical skills


Technical Skills:

  • Virtual meeting platforms - MS Teams/Zoom
  • MS Office (Powerpoint, Excel, Word)


Desired Major:

  • Business Administration/MBA
  • Anything with Healthcare focus/MHA
  • Public Health
  • Any degree with desired skills


Essential Functions:
• Responsibilities will vary by department.

Basic Qualifications: Experience
- N/A
Education
- Bachelor's degree.
- A graduate student of any age or background in the process of pursing additional education such as master's degree or PhD. in a specific field.

License, Certification, Registration
- N/A

Additional Requirements:- Must be willing to relocate to site of internship.

Preferred Qualifications:- N/A

Primary Location: Oregon,Portland,Kaiser Permanente Building
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Internship
Employee Status: Temporary
Employee Group/Union Affiliation: NUE-NW-02|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Kaiser Permanente Building - Rgnl-HR VP/Director - 1008
Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
More Information on Kaiser Permanente
Kaiser Permanente operates in the Healthtech industry. The company is located in Oakland, CA. Kaiser Permanente was founded in 1945. It has 127523 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 85 open jobs at Kaiser Permanente, click here.
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