About the Role:
The Business Process team is part of Baird’s Operations Department (“Ops”), which is the best kept secret in the financial services industry and plays a critical role to the success and growth of the firm. The Business Process team helps identify opportunities for improvement and drives efficiencies to solve problems.
Continuous improvement provides high value service and subject matter expertise on regulations and policies with a thorough understanding of end-to-end processes to internal and external clients. Continuous Improvement Analysts research, resolve and respond to daily end user questions, and they identify problem areas backed by documented metrics and analysis and collaborate on appropriate solutions. The Continuous Improvement Analyst intern will gain hands-on experience working with the team, across Operations and with clients. We look for highly motivated individuals who are curious, analytical and interested in understanding how people, processes and technology work together to create business value.
This is a hybrid internship, working four days per week in our downtown Milwaukee, WI office and one day remote. The intern must be able to work full time during the summer, 37.5-40 hours per week, and work part time during the school semesters, 15-20 hours per week. We are seeking a local student who can start in June 2027.
The Impact You’ll Make:
- Provide strong client service and technical support to the team, clients and associates
- Support research and resolution of end-user questions
- Assist with manual testing of workflow solutions, documentation of issues and solutions and metric tracking
- Help with system administration activities such as user, role and permission setup and error-log monitoring
- Analyze existing automated processes and identify improvement opportunities using documented metrics
- Collaborate with the team to update user guides, training materials, process models and decision models
- Contribute to process improvement work by sharing observations and recommendations to improve client and associate experiences
- Gain exposure to Operations, Business Process, Continuous Improvement, Private Wealth Management and the financial services industry through team meetings, trainings and collaboration with associates across these teams
What You’ll Bring to Baird:
- Pursuing a bachelor’s degree in business administration, management information systems, information technology, operations management, finance with a technology concentration, communications or related degree
- Anticipated graduation date of May 2028 or later
- Strong verbal and written communication skills, with the ability to connect clearly and professionally with clients and associates and communicate technical information to both technical and non-technical personnel
- Commitment to delivering excellent customer service to clients and associates
- Organizational excellence, with the capacity to manage multiple priorities, demonstrate strong attention to detail and ensure high-quality and on-time delivery
- High level of motivation, proactivity and strategic thinking, with a strong commitment to learning and contributing effectively
- Proven analytical and problem-solving skills, with the ability to evaluate information and identify actionable solutions
- Desire to learn new systems and policies
- Experience with Jira, Azure or other tracking tools is preferred
- Advanced knowledge of Microsoft Office products, including strong Word, Excel, PowerPoint and SharePoint
About Our Intern Program:
Jumpstart your career with Baird’s high-impact summer intern program! You’ll gain real-world experience, connect with inspiring leaders and grow through hands-on projects, mentorship and dynamic events. From our Intern Welcome and Baird Gives Back Day to firmwide networking and professional development, you’ll be part of a vibrant, collaborative culture that values your voice and fuels your future.
Baird is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
Skills Required
- Pursuing a bachelor's degree in business administration, management information systems, information technology, operations management, finance with a technology concentration, communications, or a related field
- Anticipated graduation date of May 2028 or later
- Strong verbal and written communication skills
- Ability to communicate technical information to technical and non-technical personnel
- Commitment to excellent customer service
- Strong organizational skills and ability to manage multiple priorities
- Strong attention to detail and ability to deliver high-quality work on time
- Motivation, proactivity, strategic thinking, and commitment to learning
- Analytical and problem-solving skills with ability to identify actionable solutions
- Desire to learn new systems and policies
- Experience with Jira, Azure, or other tracking tools
- Advanced knowledge of Microsoft Office, including Word, Excel, PowerPoint, and SharePoint
- Ability to work full time during summer, 37.5–40 hours per week
- Ability to work part time during semesters, 15–20 hours per week
- Local student able to work four days per week in downtown Milwaukee and one day remotely
Baird Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baird and has not been reviewed or approved by Baird.
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Retirement Support — Retirement offerings are portrayed as a standout, with 401(k) match and profit-sharing cited as notable strengths that enhance long-term financial security.
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Parental & Family Support — Paid parental leave is highlighted as generous, with clear support for both primary and secondary caregivers, alongside adoption assistance.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure are emphasized as above average, contributing to overall benefits satisfaction.
Baird Insights
What We Do
Founded in 1919, Baird has guided families, businesses, communities and institutions toward their financial goals for a century. Today employee-owned Baird offers wealth management, investment banking, asset management, institutional sales and trading, equity research, public finance and private equity services through more than 160 offices in the United States, Europe and Asia. Baird manages and oversees more than $305 billion in assets for clients around the world and employs more than 4,600 associates. Baird has been one of FORTUNE’s 100 Best Companies to Work For® since 2004, and is committed to policies and practices that provide equal employment opportunity at all times. These non-discriminatory practices apply to all areas of employment including: hiring, promotions, terminations, compensation, benefits and educational opportunities. “Baird” is the marketing name for Robert W. Baird & Co., Incorporated and subsidiaries and affiliates worldwide. For more information, please visit www.rwbaird.com.
