You down with ecommerce and retail fulfillment? We’re on the search for a Supervisor for our Riverside Distribution Center. Our Internet Fulfillment Supervisors play a critical part in the online order fulfillment and continued fandom of our customers.
You’ll be responsible for overseeing an assigned area. Daily operations include putaway, order-filling, stock moves or inventory control tasks, order-packing, shipping, put-to-light, receiving, and the usual distribution center tasks. This position reports to the Manager of Internet Fulfillment.
This opening is for 2nd shift, Tuesday-Saturday.
- Supervise development and performance of 20+ associates, including daily operational procedures
- Conduct training classes and provide instruction for associates
- Handle all customer service related issues and e-mails in a timely and efficient manner
- Plan, coordinate and assist with the daily operational workflow to achieve maximum productivity and positive customer experience
- Monitor process accuracy as compared to established goals and coaches/recognizes associates accordingly
- Supervise the reconciliation of cycle counts as well as annual physical inventories
- Create environment of teamwork, collaboration and open communication
- Understand and manage all safety procedures and ensures safe work practices are followed and maintained
- Monitor daily staff to ensure completion of distribution center tasks in a timely and accurate manner on a day to day work plan
- Conduct Observations on a daily basis to provide coaching and feedback to associates
- Makes adjustments as needed to meet deadlines & performs other job duties as required
- High school diploma or GED equivalent required, college degree preferred.
- At least 2 years’ experience in fulfillment center or warehouse/distribution center supervising 20+ people.
- Wave planning experience a plus.
- Experience working with various Warehouse Management Systems. (i.e. Manhattan, Red Prairie, Highjump).
- Ability to lead and develop people in a team environment.
- Solid knowledge in Excel, Microsoft Word, Outlook and a computerized warehouse management system.
Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.
What the Team is Saying
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What We Do
At Hot Topic Inc. we pride ourselves on being the destination of pop culture and music merchandise. We do this by hiring the best people, having the best product, and providing the best customer experience for our one-of-a-kind fans through our 3 brands: Hot Topic, BoxLunch & Her Universe.
Founded in 1989 in a Southern California garage, Hot Topic employs over 10,000 associates between 600+ retail locations, our headquarters, and two distribution centers. We are a leading retailer of officially licensed pop-culture and music licensed apparel, accessories, and gifts. We give back to our communities through our partnerships with Mental Health America, Notes for Notes, and Little Kids Rock, just to name a few.
Launched in 2015, BoxLunch is a specialty retailer committed to offering the best in official licensed merchandise and making a difference in the community. Our goal since day one is to impact lives by bringing fandom and philanthropy together - that dream became a reality by teaming up with Feeding America®! For every $10 spent, BoxLunch provides a meal to someone in need by contributing directly to local food banks. It’s in our DNA - we focus on what matters. We have a thriving e-commerce online store and 150+ specialty shops – and we’ve given over 100 million meals to those in need across the U.S. The best part? We’re just getting started.
Hot Topic Inc.’s unique culture thrives in an open and collaborative work environment where autonomy and authenticity shape your success. As a company that stays ahead of trends, we want you to come with innovative perspectives, cutting-edge thought leadership, and a readiness to learn, all of which will contribute to the continued success of our business. We’ve built an inclusive community where you’re encouraged to be who you are and love what you do!
When you join us, you become a part of something bigger. You join gifted individuals who are passionate about creating the best retail experience, best product, and a fierce connection to our brand. With talent from diverse backgrounds, we’ve assembled a group of highly motivated and driven individuals to achieve this common goal. Work doesn't have to feel like work here at Hot Topic Inc!
Why Work With Us
It's the perfect place for creative, technical, and logical minds to combine. Everyone is passionate and motivated here, it's contagious.
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Hot Topic Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
