As one of the world’s largest food-grade logistics companies, McLane Global relies on the efficiency of its fulfillment centers. We consider all our warehouses to be systematic and operate with a customer-centric mentality. To deliver on our promise to customers, we rely on exceptionally talented, bright, and committed people. We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.
The International Sales Support Coordinator at McLane Global plays a key role in supporting the International Sales Team by managing administrative, logistical, and customer service tasks.
Key Responsibilities
- Manage and monitor inbound shipments for export through McLane’s state-of-the-art ERP system.
- Process sales and purchase orders.
- Assist the sales team in preparing international registration documentation.
- Resolve discrepancies in receiving and shipping, and work with suppliers on damage and credit issues
- Communicate with all stakeholders including the sales team, warehouse and loading facilities, freight forwarders, vendors, USDA, State Department, customers
- Ensure timely and accurate processing of export shipments.
- Coordinate with sales teams to understand customer requirements and provide sales support.
- Handle customer inquiries and complaints to ensure satisfaction.
- Provide product information and support to international clients.
- Track sales orders and keep customers updated on their status.
- Prepare and present sales reports to management.
- Work on sales analysis, presentations, and PowerBI reports.
- Monitor accounts payable and receivable to ensure timely payments
- Ensure compliance with export laws and regulations
- Manage sample procurement, packing, and shipment via UPS/DHL.
- Prepare and handle samples, and documents for all trade shows and marketing activities.
- Support the international sales team in any other tasks assigned by the Sales Supervisor.
Requirements
- Bachelor’s or associate's degree in logistics, international studies, business, or a related field is preferred.
- 3-5 years of relevant work experience.
- Eager to learn with the ability to learn quickly and retain information.
- Strong attention to detail, organizational, and multitasking skills.
- Strong computer skills including MS Excel and ERP like D365.
- Strong work ethic and desire to win and grow,
- Works well in a team environment
- Foreign language proficiency (Spanish or Arabic) a plus
Benefits
- Competitive base compensation
- Full Benefits including Medical, Dental and Vision effective on the first day of employment
- 401(k) with Employer Match (quarterly enrollment)
- Paid Holidays (no waiting period to receive holiday pay)
- Paid vacation, personal, and sick days effective on first day of employment
- All offers are contingent upon passing a background check and drug screening
- No company visa sponsorships
- No phone call or walk in inquiries for this position, apply online to be considered
DISCLAIMER
Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Furthermore, job descriptions typically change over time as requirements and employee skill levels change. The Employer retains the right to change or assign other duties to this position.
Skills Required
- 3-5 years of relevant work experience
- Bachelor's or associate's degree in logistics, international studies, business, or related field
- Strong computer skills including MS Excel and ERP like D365
- Experience creating sales analysis, presentations, and Power BI reports
- Strong attention to detail, organizational, and multitasking skills
- Eager to learn with ability to learn quickly and retain information
- Strong work ethic and ability to work well in a team environment
- Foreign language proficiency (Spanish or Arabic)
- Ability to ensure compliance with export laws and regulations and prepare export documentation
- Pass background check and drug screening (condition of employment)
What We Do
At McLane Global, we are dedicated to solving your food supply chain challenges so you can grow your business. We are uniquely positioned to offer vertically integrated food-grade logistics and sourcing services. Making us your one-stop shop for food supply chain solutions. What makes us different: Our streamlined approach to supply chain management allows you to customize solutions based on your individual needs, driving profitability and satisfaction in the right direction, up. Our versatility and forward-thinking mindset garner many hats. From warehousing, wholesale, tariff management, kitting, transportation, marketing, and so much more, you benefit from a wide variety of solutions serviced by our industry experts. Not sure what you need? Even better. Share with us your goals and challenges, and we help you figure it out. What you can expect: At McLane Global, you are the heart of our business, so we care for you like you’re one of us. We work to solve and simplify your supply chain and logistics challenges, allowing you to focus on other areas of your business. We pride ourselves in transparency and customer support because we know access to your project is important to you. We offer highly sought services like real-time reporting and domestic-based customer service centers. We want your business to grow without the headache. If offering 24/7 access to data gives you what you need when you need it, then we’re here to support your growth every step of the way. Ever wished you could do more? Think of us as another set of hands. Learn more at mclaneglobal.com.
