International Development Specialist
WeatherTech Direct is seeking a qualified International Development Specialist to perform market research and deliver prompt, efficient and professional customer support and product knowledge via phone, email and face-to-face interactions to our international customers.
This is a great opportunity to join the WeatherTech Direct team!
- Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!
As an International Development Specialist, you will
- Manage customer accounts with a view to maximizing their value
- Create business cases and other pitch materials to sell
- Develop and implement Global E-Commerce strategies for expansion while ensuring strategies align with the overall business model
- Create and make strategic presentations to leadership inside and outside the organization
- Field and respond to incoming sales enquiries with the intent of maximizing their sales potential whilst delivering the best possible service to customers
- Identify and secure sales and other commercial opportunities
- Formulate and execute a commercial strategy to generate new revenue streams.
- Deliver excellent customer service and demonstrate a high degree of professionalism
- Work closely with the international team and management to formulate quotes, obtain status of orders, resolve product inquiries, etc.
- Provide timely feedback to management regarding service failures or customer concerns
- Perform market research and analyze internal department procedures to achieve all sales targets
- Perform customer product trainings via zoom or in person.
- Proactively acquire new customers through outbound calling/emailing initiatives
- Attend new product training sessions as required
- Attend international trade shows, and commercial conferences to stay up-to-date on international sales rules and regulations as required
- Establish, review, and report market activity, market penetration, pricing, margins, selling approaches and itineraries to product management
- Resolve issues by working with the customer, sales, and product marketing/development.
- Follow company safety rules and keep designated work area in a clean and orderly condition
- Perform other duties as assigned
Qualifications
- 1-2 years prior experience
- A high school diploma or equivalent
- Excellent written and communication skills (Bilingual is a plus- Spanish, or any other language)
- Knowledge of various social media platforms such as Facebook, Instagram, etc.
- Understanding of common business practices relating to pricing, terms, shipment, taxes, payment and services
- Professional and concise verbal and written communication skills as well as active listening skills to fully comprehend customer needs
- Strong interpersonal, organizational and conflict resolution skills to effectively work with customers as well as other departments within the company
- A highly developed sense of integrity and commitment to customer satisfaction
- The capability to handle adversity and conflict with successful outcomes
- The ability to systematically and logically to resolve problems
- Strong attention to detail and ability to multi-task
- The ability to work independently and collaboratively as part of a team
- Proficiency with Microsoft Office and data search/entry
- Authorization to work in the United States
Why you’ll love working at WeatherTech Direct
WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and clean and safe workspace. Employees are offered an array of perks including:
- Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short-and-long term disability, and company-paid life insurance
- 401(k) with employer matching
- Paid vacation, holidays, and personal time
Skills Required
- 1-2 years of prior experience
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Professional written and verbal communication and active listening skills
- Bilingual ability, preferably Spanish or another language
- Knowledge of social media platforms such as Facebook and Instagram
- Understanding of pricing, terms, shipment, taxes, payment, and service practices
- Strong interpersonal, organizational, and conflict-resolution skills
- Integrity and commitment to customer satisfaction
- Ability to handle adversity and conflict effectively
- Systematic and logical problem-solving ability
- Strong attention to detail and ability to multitask
- Ability to work independently and collaboratively
- Proficiency with Microsoft Office and data search and entry
- Authorization to work in the United States
What We Do
Founded in 1989, WeatherTech® has long been recognized by the discerning automotive enthusiast as a supplier of automotive accessories of unparalleled quality. We've established ourselves as an industry leader and our innovation and focus on quality has given us a worldwide reputation for excellence. And individual consumers aren't the only ones who've been impressed! We supply products to many Original Equipment Manufacturers (OEM's) and currently supply accessories to all three major German luxury automobile manufacturers, as well as a host of other automobile manufacturers worldwide! Our product development engineers utilize the most sophisticated tools available for data capture and reverse engineering of complex vehicle geometry such as floor surfaces, cargo areas, window openings or fenders. As a result, our customers can rest assured that the highest standards are met in terms of the fit and finish of our products. Our investment in cutting edge technology is not just smart business, it ensures the superior product quality that our customers have come to expect and stands as a symbol of our commitment to excellence in everything we do at WeatherTech®! For a list of WeatherTech Direct, LLC's trademarks and their usage, please visit our Trademark Usage page: http://www.weathertech.com/service/trademarks/
