Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert?
If so, our Internal Sales Opportunity based at our Birkenhead branch could be the perfect next step!
Rexel is a worldwide expert in distributing electric and energy-efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.
We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey.
The Benefits of a Career with Rexel:
- Contributory pension scheme and life assurance
- Bonuses: Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description
We are seeking an enthusiastic and results-driven Internal Sales Executive to join our dynamic sales team in Birkenhead, United Kingdom. In this pivotal role, you will be the key point of contact for our valued clients, managing existing customer accounts whilst developing new business opportunities to exceed branch targets. You will combine strategic account management with a genuine passion for delivering exceptional customer service, building lasting relationships that drive mutual growth and success. - Manage and nurture existing customer accounts, ensuring consistent communication and satisfaction whilst identifying opportunities for account expansion - Develop new business leads and convert enquiries into profitable sales, working towards and exceeding individual and team targets
- Understand and analyse individual client requirements, providing tailored solutions that address their specific business needs - Build and maintain strong rapport with clients, establishing yourself as a trusted advisor and key point of contact - Process orders, quotations, and customer requests efficiently, ensuring accuracy and timely delivery
- Maintain detailed and organised records of all client interactions, sales activities, and pipeline developments using our CRM system - Collaborate with colleagues across departments to ensure seamless service delivery and problem resolution
- Conduct product and service knowledge training to stay current with our offerings and industry developments - Forecast sales pipeline and provide regular reporting on progress against targets and key performance indicators - Proactively identify and escalate customer concerns, working towards swift and satisfactory resolutions - Contribute to the development of innovative sales strategies and approaches to enhance customer acquisition and retention
**Essential Skills and Competencies:** - Excellent verbal and written communication skills with the ability to articulate complex information clearly - Strong collaborative approach with the ability to build effective partnerships across teams and departments - Proven ability to manage multiple customer accounts simultaneously whilst maintaining meticulous attention to detail
- Demonstrated sales acumen with a track record of achieving and exceeding sales targets - Proficiency in CRM systems and Microsoft Office applications - Strong organisational and time management skills with the ability to prioritise effectively - Excellent negotiation and problem-solving abilities
- Customer-focused mindset with genuine empathy and understanding of client needs - Resilience and adaptability in a fast-paced, target-driven environment - Analytical capability to interpret sales data and identify trends **Desirable Experience:**
- Previous experience in an internal sales, customer service, or account management role - Experience working within a B2B sales environment - Familiarity with sales forecasting and pipeline management - Knowledge of relevant industry sectors or product categories **Desirable Qualifications:** - GCSE or equivalent qualification in English and Mathematics
- Sales or customer service-related certification or training **Personal Attributes:** - Assertive yet empathetic approach to client interactions - Transparent and honest communication style - Inclusive mindset with respect for diverse perspectives - Motivated by achieving goals and driving business growth - Organised approach to managing workload and priorities
At Rexel UK, we actively seek talent with different experiences, background and perspectives because we know that diversity drives fresh ideas and great results.
Working together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.
Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Skills Required
- Excellent verbal and written communication skills
- Ability to build effective partnerships across teams and departments
- Ability to manage multiple customer accounts with strong attention to detail
- Demonstrated sales ability and history of achieving or exceeding sales targets
- Proficiency with CRM systems and Microsoft Office applications
- Strong organisational and time management skills
- Excellent negotiation and problem-solving abilities
- Customer-focused approach with empathy for client needs
- Resilience and adaptability in a fast-paced, target-driven environment
- Ability to interpret sales data and identify trends
- Previous internal sales, customer service, or account management experience
- Experience in a B2B sales environment
- Familiarity with sales forecasting and pipeline management
- Knowledge of relevant industry sectors or product categories
- GCSE or equivalent in English and Mathematics
- Sales or customer service certification or training
What We Do
Rexel, worldwide expert in the professional multichannel distribution of electrical products and services for the energy world, addresses three main markets - residential, commercial, and industrial. The Group supports its customers to be at their best in running their business, by providing a broad range of sustainable and innovative products, services, and solutions in the field of technical supply, automation, and energy management. Rexel operates through a network of over 1,900 branches in 19 countries, with more than 27,000 employees. The Group’s sales were €19.2 billion in 2023. Over the past five years, Rexel has proven its ability to structurally outperform the growing and increasingly attractive electrical distribution market. The demand in green energy and energy efficiency has boosted the Group’s businesses. On February 11, 2021, Rexel presented its mid-term ambitions. The Group’s strategy relies on a growth, value-creation and ESG ambition approach, via several strategic initiatives: - Accelerating growth through “More Customers, More SKUs, More Digital” - Improving operational and financial performance, in particular through digital - A balanced capital allocation around return to shareholders and investment in future growth. As an example, Rexel seizes any external growth opportunity in order to strengthen its position in certain geographies such as the United States or to add adjacent skills. ESG targets for 2030: - A 35% reduction in CO2 emissions of its operations (scopes 1&2) compared to 2016 - A 45% reduction in CO2 emissions from the use of products sold (scope 3) compared to 2016. 2023 sales: €19.2 billion 19 countries 1,900 branches 27,000 employees
