The Role
Processes and monitors customer orders from receipt through delivery, coordinates with customers, suppliers, dispatch, and production, and manages back-orders and stock records. The role places supplier orders, receives stock, completes goods received vouchers, resolves order and delivery queries, maintains accurate records, and provides weekly updates. It also supports production progress monitoring and requires strong customer service, organization, communication, problem-solving, accuracy, and deadline-management skills.
Summary Generated by Built In
Internal Sales and Customer Administrator
RequirementsMinimum Requirements
Location: East London
Role OverviewOur client is seeking an organised and customer-focused Internal Sales and Customer Administrator to coordinate customer orders from receipt through to final delivery. The successful candidate will work closely with customers, suppliers, dispatch and production to ensure orders are processed accurately and delivered on time.
- Receive and process customer orders on the system.
- Monitor orders and communicate progress to customers.
- Liaise with dispatch to ensure orders are delivered timeously.
- Monitor and coordinate outstanding and back-orders.
- Assist the Factory Manager with monitoring production progress.
- Place orders with suppliers.
- Maintain an accurate order register.
- Provide weekly order updates to relevant stakeholders.
- Receive stock from suppliers and complete GRVs.
- Resolve order, stock and delivery queries efficiently.
- Maintain accurate customer, supplier and order records.
- Proficient in Microsoft Office.
- Excellent written and verbal communication skills.
- Strong customer-service and relationship-building ability.
- Good organisation and time-management skills.
- Ability to work under pressure and meet tight deadlines.
- Strong problem-solving and critical-thinking ability.
- Sound decision-making skills.
- High level of accuracy and attention to detail.
- Ability to coordinate effectively across departments.
RequirementsMinimum Requirements
- Matric or Grade 12.
- Valid driver’s licence.
- Minimum of two years’ experience in a sales or customer-service environment.
Skills Required
- Matric or Grade 12
- Valid driver's licence
- Minimum of two years' experience in a sales or customer-service environment
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The Company
What We Do
PLLP offers accounting, business development, and legal consultancy services, with over 50 years of experience helping to transform distressed businesses into profitable ventures.
