About the role
Are you currently working in an administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team?
We are looking for an enthusiastic, pro-active, and self-motivated individual to join our Customer Services team at our Lockerbie Site. As a natural ‘people-person’, you will thrive on networking daily with existing and potential customers to support the administrative process by being our point of contact for our customer base.
The ideal candidate will be organised with a fantastic attention to detail. You will work closely with our external sales and onsite teams to ensure all process information and reporting is accurate, up to date and delivered to both internal and external stakeholders as required.
Full training will be given on our business system & about our products and manufacturing processes. The ideal candidate will be able to work in a fast-paced environment & be keen to learn.
This role is a key part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same!
If you have excellent attention to detail, have experience of working within a customer communication role and fancy a new challenge – then we might be looking for you!
About you
We're looking for someone who is highly organised, enjoys working with detail and takes pride in delivering accurate work.
You may currently be working in an administration, office support, coordinator or business support role and be looking for a new opportunity to develop your skills.
We'd Like to See:
- Computer literate and confident, especially on Microsoft packages (Excel, Outlook, Word, Teams etc)
- Relevant administration experience – ideally within a manufacturing environment
- Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
- A positive and can-do attitude
- Strong organisational skills with proven ability to handle multiple tasks at any given time
Previous experience within packaging or manufacturing is not essential as full training will be provided.
Benefits
- Competitive salary (pro rated)
- 25 days holiday plus bank holidays (pro rated)
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location: Lockerbie
Hours: This role is 31hrs per week across 4 days (Monday-Thursday, 9am – 4.45pm)
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
Fair recruitment at DS Smith
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria
As a Safety-first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely—every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury-free workplaces for our employees and everyone who enters our facilities.
#LI-CE #DSMISC
Skills Required
- Computer literate and confident using Microsoft Excel, Outlook, Word, and Teams
- Relevant administration experience
- Ability to work independently and build strong working relationships with colleagues and stakeholders
- Positive and can-do attitude
- Strong organisational skills and ability to manage multiple tasks
- Customer communication experience
- Manufacturing or packaging experience
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
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Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
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Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
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Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
