NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.
Role Summary
The Technical Lead, Implementation, leads all technical aspects of dealer onboarding across Deployment and Platform Operations. This role ensures technical readiness for new stores, leads the technical portion of kickoff calls, supports large group launches, and partners directly with IT, Cloud, and Development teams to scope platform requirements.
This leader coordinates all technical planning for large groups, including organizing and facilitating IT readiness meetings with the client’s IT team, WarrCloud’s IT/Cloud team, and any required vendors. The Technical Lead must clearly explain IPSec Tunnel requirements, credential workflows, VPN/MFA setup, DMS access, and platform prerequisites in a way that is understandable to both technical and non‑technical audiences.
This role requires strong technical aptitude, excellent communication skills, customer‑facing confidence, and the ability to translate complex technical requirements into clear, actionable steps for dealers and internal teams.
Key Responsibilities
Technical Leadership & Readiness
- Lead the technical portion of kickoff calls, covering credential workflows, VPN/MFA setup, DMS access requirements, and platform prerequisites.
- Clearly explain IPSec Tunnel requirements to dealers and internal teams; partner with IT/Cloud to scope and validate tunnel setup.
- Ensure all technical requirements are met prior to build and activation.
- Support Deployment and Platform teams with technical validation and troubleshooting.
Large Group Launch Support
- Serve as the technical lead for multi‑store and large group launches.
- Coordinate and facilitate large‑group IT readiness meetings, bringing together:
- Client’s IT team
- WarrCloud IT/Cloud team
- Relevant vendors (DMS, OEM, networking, etc.)
- Ensure all parties understand technical requirements, timelines, and responsibilities.
- Provide technical clarity during group kickoff calls and planning sessions.
Cross‑Functional Technical Liaison
- Work directly with IT/Cloud to scope platform requirements, validate connectivity, and resolve integration blockers.
- Partner with Development to identify technical gaps, escalate issues, and support platform stability.
- Communicate technical risks and blockers to Implementation leadership.
Operational Excellence
- Maintain documentation of technical onboarding requirements and best practices.
- Identify recurring technical issues and recommend improvements to reduce onboarding friction.
- Support training of Deployment and Platform team members on technical workflows.
Additional Information
Applicants who advance in the selection process will be asked to complete the Culture Index survey as part of our evaluation. Completion of this step is required for further consideration.
Why This Matters
As WarrCloud continues to scale, onboarding complexity increases, especially with large dealer groups, diverse DMS environments, and more advanced platform requirements. The Technical Lead Implementation is essential to ensuring that every dealer launch is technically sound, predictable, and ready for activation.
Requirements
Qualifications
- 5+ years of hands-on experience in IT operations, technical onboarding, or platform implementation.
- Deep, foundational IT background with extensive hands-on expertise in network administration, enterprise security controls, VPN configurations, MFA architectures, and IPSec Tunnel setup.
- Proven technical aptitude with automotive DMS systems (CDK, DealerTrack, Reynolds) and complex API/integration workflows.
- Demonstrated ability to troubleshoot complex IT infrastructure and network connectivity blockers alongside client IT engineering teams.
- Comfortable leading customer-facing technical discussions with client IT leadership, systems administrators, and enterprise stakeholders.
- Strong communication skills with the ability to translate complex technical and infrastructure concepts for non-technical audiences.
- Proven ability to work cross-functionally with internal IT, Cloud, Development, Deployment, and Platform teams.
- High reliability, follow-through, and attention to detail.
Skills Required
- 5+ years of hands-on experience in IT operations, technical onboarding, or platform implementation
- Deep IT background with hands-on expertise in network administration, enterprise security controls, VPN configurations, MFA architectures, and IPSec tunnel setup
- Technical aptitude with automotive DMS systems, including CDK, DealerTrack, and Reynolds
- Experience with complex API and integration workflows
- Ability to troubleshoot complex IT infrastructure and network connectivity blockers with client IT engineering teams
- Experience leading customer-facing technical discussions with IT leadership, systems administrators, and enterprise stakeholders
- Strong communication skills translating technical and infrastructure concepts for non-technical audiences
- Ability to work cross-functionally with IT, Cloud, Development, Deployment, and Platform teams
- High reliability, follow-through, and attention to detail
- Completion of the Culture Index survey for applicants advancing in the selection process
What We Do
We increase car dealership profitability by revolutionizing warranty claims processing with our first-of-its-kind cloud technology, powered by advanced machine-learning. - Warranty revenue +10% - Up to 60% lower processing costs - Warranties processed 5x faster 📈 Curious how much your dealership could save? Get a free analysis at warrcloud.com
