Internal IT Support Team Lead

Are you an experienced IT professional ready to step into a leadership role? At Bragg, our Internal IT team is the backbone of our global operations. We're looking for an Internal IT Support Team Lead to guide our hands-on, dynamic support team, acting as both a technical expert and a mentor. You'll champion operational excellence and ensure our mission-critical infrastructure runs smoothly and securely.

As our new Internal IT Support Team Lead, you'll be the go-to person for your team, coordinating daily tasks, tackling complex technical challenges,optimizing processes and ensuring service quality. You will guide key IT projects and help your colleagues grow their skills. This is the perfect role for a proactive problem-solver who excels at both technical work and empowering others to succeed.

This is a hybrid position in our Ljubljana office.

Your responsibilities:

• Lead and mentor the Internal IT Support team, providing technical guidance, and fostering professional growth;
• Coordinate the daily operations of the helpdesk, ensuring support tickets are prioritized and resolved efficiently to meet service level agreements (SLAs);
• Oversee technical onboarding, ensuring new employees are set up with IT tools seamlessly;
• Act as a senior point of escalation for complex technical issues across Windows, macOS, and Linux platforms;
• Lead and coordinate key IT projects, such as system upgrades and new technology rollouts, ensuring successful execution;
• Maintain and improve IT documentation, procedures, and best practices to enhance team efficiency;
• Assist in managing IT asset lifecycle, including procurement, deployment, and inventory;
• Champion the team's adherence to security standards and compliance frameworks, including ISO 27001;
• Identify opportunities for process improvement and automation within the IT support workflow;
• Contribute to the IT support budget planning and tracking process.

What you bring to the team:

• At least 4 years of experience in IT support or system administration;
• Proven experience as a senior team member, mentor, or project lead;
• Expert knowledge of system administration across Windows, macOS, and Linux environments;
• Natural leadership and mentoring skills with a passion for helping others succeed;
• Strong project coordination and organizational abilities;
• Familiarity with IT procurement processes and budget principles;
• A collaborative, hands-on, and "get-it-done" mindset;
• Excellent communication skills and the ability to manage multiple priorities effectively.

Bonus points if:

• You have experience working in a bigger international work environment and with supporting multiple locations.

What’s in it for you:

• Comprehensive
  compensation package (based on your experience);
• Hybrid work model;
• 30 days annual leave;
• Educational learning opportunities to support each employee's professional growth journey;
• Sports activities, team building, and informal gatherings;
• Free drinks, fruit, and ice cream.

Who are we?

Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.

We create high-performing, data-driven, and passionately crafted casino gaming titles built on Bragg remote games server technology.

Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze™ – an innovative player engagement toolset.

Our way:

• We are highly business-oriented, with a strong focus on long-term relationships with our clients;
• As a team of highly skilled experts, we appreciate genuine relationships and co-worker support;
• We nurture honest relationships within teams, between teams, and with our business partners;
• We encourage sports activities, team building, and informal gatherings;
• We offer plenty of time for family and fun;
• We stuff the fridge with ice cream.

At Bragg Gaming, we celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered to succeed. We welcome applicants from all backgrounds, experiences, and identities. We believe that diverse perspectives drive innovation and strengthen our team. 

Did we catch your attention? Become a part of our story – apply now! Not sure if we're a match? Apply anyway, and let's find out together!

*The selected candidate will be required to submit a certificate of no criminal record before signing the employment contract.