The Role
Provide on-site IT support in Copenhagen and remote support to Miami, manage systems, troubleshoot hardware/software, and assist in IT improvements.
Summary Generated by Built In
Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week.
But what truly sets us apart? Our people. We’re a diverse group of innovative thinkers, creators, and problem-solvers who believe in delivering an incredible product—and having fun while doing it.
We are looking to grow our IT Team with an IT Support Specialist who is passionate about IT Systems, automation, and continuous improvement.
In this role, you’ll provide on-site IT Support to our team in Copenhagen and remote support to colleagues in Miami, but it will touch the sports community worldwide.
Key Responsibilities:
- Provide timely and effective on-site IT Support to our colleagues in the Copenhagen office and occasionally remote support for our Miami offices, addressing a range of technical issues on both PC, Mac, and Linux platforms
- Set up, configure, and maintain IT equipment, ensuring all hardware is prepared and ready for use
- Manage system user cleanup, ensure users are onboarded and offboarded properly, and maintain system security and integrity
- Develop and update technical documentation and guides to assist users in understanding and utilizing IT resources effectively
- Service and maintain equipment in meeting rooms and common areas to ensure seamless operation during meetings and events
- Participate in deploying new IT systems, contributing to planning, testing, and rollout phases
- Monitor network traffic, Troubleshoot network issues, and maintain network equipment
- Handle various IT-related tasks as they arise, demonstrating flexibility and a proactive approach to problem-solving
Qualifications:
- 4+ years of proven experience in an IT Support role, preferably with exposure to fast-paced and dynamic environments
- Experience in Device Management
- Strong technical skills in Windows, macOS, and Linux operating systems
- Proactive approach to problem-solving, using automation
- Experience in Compliance and Security, specifically GDPR, SOC2 & ISO27001
- Hands-on experience with Ruckus (CloudPath & SmartZone), Juniper Mist, and FortiGate is a bonus
- Knowledge of complex A/V systems, including live streaming, content sharing, and sound processing/mixing for our townhalls, would help you to stand out!
- Demonstrated commitment to providing exceptional customer service
- Outstanding communication skills, with fluency in English (both written and spoken)
- Ability to work independently and collaboratively within a team
Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.
Values we hold at Veo:
Dare - We take initiative, stay curious, and challenge the status quo in our work.
Own it - We drive impact by identifying opportunities, taking responsibility, and confidently executing.
Level up - We embrace growth, continuously learning and shaping our skills.
Play as a team - We collaborate across a diverse organization, leveraging shared insights for stronger outcomes.
Customer Centric - We deliver value by having close partnerships and a deep understanding of our customers (internally and externally)
We value diversity and inclusion and welcome applicants from all backgrounds, even if your experience doesn’t completely match every qualification listed. What matters most is your creativity, potential, and ability to contribute meaningfully.
Top Skills
Fortigate
Juniper Mist
Linux
macOS
Ruckus
Windows
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The Company
What We Do
Record your sport - without a camera operator.
Veo lets you record your sports match without a camera operator. Automatic recording and video-editing enables coaches and players to watch and share their sport.
Veo is founded in 2015 in Copenhagen. Our vision is to democratise the video broadcasting and analytics that today only are available for the professional teams.
Veo is offered for clubs, players, coaches, scouts, families and fans to give access to quality video. The videos give automised panoramic, ball detector and player detector views. The platform contains analytical and sharing features enabling all users to access and utilise the content.
