Internal Communications Program Manager

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune's Best Workplaces in Healthcare.

One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the role
We're building a dynamic and multi-channel internal communications ecosystem, where every employee is informed, engaged, and connected to our core strategy. To deliver on this ambitious goal, we are seeking an Internal Communications Program Manager to manage the reliable, hands-on execution and seamless operation of our communication strategy.

You will be the primary executor for the tactical deployment, guide the day-to-day operations that deliver our communications through various channels (slack, email, all hands, etc.), and foster the strong internal partnerships that ensure message accuracy and timely delivery.

This is an opportunity for a detail-oriented, high-efficiency individual who thrives in a fast-paced environment and wants to directly shape the operational excellence of how our strategic communications land with impact at scale. Working closely with the Director of DEIB & Internal Communications, you'll independently manage projects from brief to delivery while also serving as a resource and guiding colleagues across the organization.

Core Areas of Responsibility

Content Creation & Writing

• Write, edit, and produce high-quality internal communications including company newsletters, leadership announcements, policy updates, and employee-facing content
• Manage regular communication cadences ensuring timely delivery and consistent voice across all channels
• Draft and refine content for executive communications including talking points and presentations
• Create templates and resources that enable consistent, effective communication across the organization

Company Meeting & Event Support

• Coordinate logistics for All Hands meetings including agenda development, content collection, speaker coordination, and day-of execution
• Manage pre-meeting communications, Q&A processes, and post-meeting follow-up materials
• Support meeting hosts with presentation preparation and technical setup
• Track and organize employee questions to ensure thoughtful, timely responses

Channel Management & Coordination

• Maintain internal communication channels (email, Slack, intranet) and ensure content is organized, accessible, and up-to-date
• Monitor channel performance and engagement metrics, sharing insights with the Director
• Coordinate with stakeholders across functions to gather content, manage timelines, and ensure alignment
• Help manage the internal communications calendar to optimize timing and prevent over-communication

Project Execution & Cross-functional Collaboration

• Execute internal communications projects independently from kickoff through delivery, consulting with Director at key milestones
• Identify, document, and champion opportunities to streamline internal communication workflows, channels and processes, contributing to the long-term effectiveness of the communication system
• Partner with DEIB, People Operations, and other teams to support initiative launches and ensure communications are aligned
• Support Employee Resource Group communications and visibility efforts
• Serve as a resource and mentor for colleagues seeking guidance on effective employee communications

Measurement & Reporting

• Pull weekly engagement metrics from Mailchimp and other platforms
• Create standardized metric dashboards for leadership review
• Track sentiment trends across communication channels
• Support bi-annual Internal Communication report compilation

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Take ownership of core communication deliverables (newsletters, meeting coordination) and demonstrate reliability and quality
• Build strong relationships with key stakeholders and establish yourself as a responsive, collaborative partner
• Learn Two Chairs' voice, culture, and communication standards to ensure all content feels authentic
• Successfully execute at least one company-wide meeting or communication project with minimal guidance

 Where you’ll make an impact in the first year:

• Consistently deliver engaging, high-quality communications that employees find valuable and look forward to receiving
• Work independently on multiple concurrent projects, checking in with your manager at key decision points
• Demonstrate improving efficiency in executing communication projects and identifying opportunities to streamline processes
• Actively contribute to knowledge-sharing on internal communication best practices and serve as a subject matter resource for colleagues
• Contribute ideas for improving communication effectiveness based on employee feedback and engagement data

We’re looking for someone with:

• 5+ years experience in internal communications, corporate communications, employee engagement, or related roles demonstrating a track record of independently managing end-to-end execution of communication programs
• Strong organizational and project management skills with ability to manage multiple priorities and deadlines
• Adept at calendar management and scheduling across multiple time zones/stakeholders.
• Demonstrated understanding of a for-profit business context and the unique demands of working in a high-growth, startup culture.
• Meticulous attention to detail and commitment to delivering polished work
• Ability to work independently while knowing when to seek input or guidance
• Collaborative approach and comfort working with stakeholders across all levels of the organization
• Technically savvy with an ability to quickly navigate and troubleshoot communication and presentation tools (e.g., Slack, video conferencing, decks) and provide ad-hoc technical support for high-stakes meetings.
• Genuine enthusiasm for Two Chairs' mission and values around equity and authentic workplace culture
• Experience with communication platforms and basic design tools, preferably Mailchimp, Figma, and Canva.
• Background in healthcare, mental health, or mission-driven organizations is a plus
  

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $104,600 and $115,000. The full salary range for this full-time, exempt role is $104,600 - $141,500. 

Additional perks and benefits:

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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