ICE Services is a music technology company built by rightsholders, for rightsholders. We simplify the complexities of the music royalty chain through an innovative suite of licensing, processing, and copyright services, enabling our customers to accurately and efficiently compensate songwriters and composers for the use of their works.
A joint venture between PRS, STIM, and GEMA, ICE Services is the result of a big vision for the industry that harnesses years of combined experience in the multi-territory music market. Serving over 330,000 rightsholders and leveraging a copyright database comprising 55 million musical works, ICE Services’ operations touch 250+ territories to distribute more than €1bn in royalties per year, with a total of over €5bn distributed to date.
We’re based in the UK, Germany, and Sweden.
As the Internal Communications Manager, you will ensure employees across the organisation are informed about the company’s strategy, mission, goals and key updates. You will manage internal activities, support events and digital content to elevate the ICE Services brand, communicating across multiple channels including the staff intranet, email bulletins, social media and newsletters.
Working closely with senior executives and the External Communications Manager, you will lead and deliver key elements of ICE Services' communications strategy. The ideal candidate is a skilled storyteller with a passion for creating engaging experiences, helping to build a strong, collaborative culture that connects and inspires employees.
This is an exciting opportunity to take ownership of high-impact communications projects within a dynamic, international company operating at the forefront of the music industry.
Key Responsibilities:
Internal Communication
- Establish and lead the internal communications strategy.
- Ensure organisational initiatives and projects are effectively communicated to employees and stakeholders.
- Plan, edit and produce content across a range of internal communications channels, including the staff intranet, newsletters and employee publications.
- Use internal social media channels to engage and inform employees.
- Draft messages, presentations and scripts for internal communications in both written and spoken formats.
- Ensure consistency of messaging across all internal channels and alignment with external communications.
- Manage internal communications responses during crisis situations, supporting organisational reputation.
- Advise senior management of developments throughout the organisation, either face to face or through regular written communication
- Deliver presentations at company events when required.
Digital Content
- Collaborate closely with the External Communications Manager on LinkedIn content and strategy, providing input and support for internally relevant posts and announcements.
- Brief and liaise with graphic designers to develop visuals that support internal communication.
Administrative Tasks
- Manage the internal communications budget, including tracking spend and processing invoices and contracts.
- Support the development and implementation of processes for staff attendance at industry events.
- Contribute to development and maintenance of guidelines.
Requirements and Qualifications:
Relevant experience
- Experience in internal communications, employer branding, media management or a related field.
- Proven expertise in corporate communications and/or public relations.
- Proven recent experience in internal communications within a medium-sized organisation, gained over several years.
- Excellent writing and editing skills, with strong attention to detail and the ability to identify and develop compelling stories from across the organisation.
- Experience developing, executing and analysing social media and corporate communications strategies.
- Familiarity with a range of communications channels, including corporate intranets and social media platforms.
- Strong critical thinking skills combined with a hands-on approach.
- Comfortable working in a fast-paced environment and confidently engaging with and advising senior internal stakeholders.
- Ability to tailor content for different audiences, demonstrating a strong understanding of messaging, positioning and stakeholder needs.
- Native-level proficiency in English.
Person Profile
- Proactive self-starter who thrives in a collaborative and fast-paced environment.
- Excellent interpersonal skills and strong cultural awareness.
- Creative thinker with a strategic mindset.
- Flexible, solutions-oriented, and detail-driven.
- Competitive local benefits based on your location
- We promote flexible working regarding time and/or place
- Both mental and physical health initiatives
- Corporate pension scheme
- Comprehensive training and development opportunities
- Industry insider events, team socials and company events
- Enhanced holiday allowance
We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.
We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.
Skills Required
- Experience in internal communications, employer branding, media management or related field
- Proven expertise in corporate communications and/or public relations
- Recent internal communications experience within a medium-sized organisation gained over several years
- Excellent writing and editing skills with strong attention to detail
- Experience developing, executing and analysing social media and corporate communications strategies
- Familiarity with corporate intranets and social media platforms
- Strong critical thinking skills and a hands-on approach
- Comfortable engaging with and advising senior internal stakeholders
- Ability to tailor content for different audiences with strong understanding of messaging and positioning
- Native-level proficiency in English
- Proactive self-starter with excellent interpersonal skills and cultural awareness
- Creative thinker with a strategic mindset, flexible and detail-driven
What We Do
ICE is a purpose-driven organisation, founded by rightsholders, for rightsholders. We exist to support songwriters, enabling societies and publishers to accurately compensate them when their work is used internationally. We operate at the exciting intersection of technology, music, and data. Since our 2010 launch, we have paid billions to rightsholders through deep expertise in Copyright, Processing and Licensing. Our collaboration with stakeholders across the industry delivers best practice, new processes & innovative solutions for better royalty flows. Strategic investment in technology enables us to process trillions of streams, to deliver the maximum revenue for rightsholders. ICE has grown to distribute more than €1bn in royalties per year, licensing music services such as Spotify, Apple, YouTube and TikTok. We’re based in the UK, Germany and Sweden. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.
