Internal Account Manager

Full Time, Fixed Term | On Site

Are you looking to build your career in a fast paced, purpose driven healthcare environment where you can directly influence customer relationships and commercial success? We are seeking an organised, motivated and confident Internal Account Manager to join our team and drive sales performance across a defined pharmacy territory.

This is an excellent opportunity for someone who thrives in telephone based account management, enjoys building strong customer partnerships and is passionate about delivering an outstanding service within the pharmaceutical and OTC healthcare space.

As an Internal Account Manager, you will be responsible for selling over the counter products to pharmacies, securing orders at agreed prices and deal levels, and maintaining a consistent daily call rate. You will follow an established telesales call flow model, while also using your initiative to develop relationships, identify new opportunities and support brand growth.

You will also:

• Grow business across your territory by brand, ensuring both individual and team targets are achieved
• Provide cover for field based pharmacy sales colleagues during sickness, holidays or absence
• Offer additional support to clients via telephone during focused sales campaigns
• Create email and flyer content and other promotional materials to help drive engagement and achieve KPIs
• Complete all administration accurately, including call advice emails one week ahead of telesales calls
• Process and record orders efficiently
• Liaise with the Distribution team regarding free stock or additional stock required
• Monitor your own performance to ensure call rates and quality standards are consistently met
• Use the company CRM system to analyse sales trends and take action to improve results
• Work closely with the Sales Support Manager to uphold call standards
• Keep your industry knowledge current and contribute to wider team objectives

You will bring proven experience in telephone based account management and a strong understanding of working in a fast paced, target driven environment.

• Minimum 2 years telephone account management experience is essential
• FMCG experience is desirable
• Experience working with a CRM system to load sales results and run basic reports is preferred

• Strong territory management and the ability to plan calls effectively to meet KPIs
• Confident communication skills with the ability to detail product features and benefits and handle objections professionally
• Negotiation skills when working with buyers
• Ability to use Excel to a basic standard, including maintaining formulas, formatting and analysing sales data
• Confident use of a CRM system to extract data and support insight driven decision making
• Basic PowerPoint skills for maintaining handover files

• A collaborative and supportive team culture
• Opportunities to build your career within the pharma healthcare sector
• The chance to contribute directly to the success of well known brands
• Meaningful work that supports community pharmacies and improves patient access to healthcare

This role suits individuals who enjoy autonomy, want to develop in commercial healthcare and value purposeful work. If you are driven by results, enjoy relationship building and feel energised by working in a dynamic environment, you will thrive here. Those who are tech confident, data aware and customer focused will find this role engaging and full of development potential.

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