- Any Graduate pursuing / Post Graduate pursuing.
- Freshers and candidates with 0–1 year of experience are welcome.
- Fluent English communication skills are mandatory.
- Good verbal and written communication skills.
- Strong interpersonal and customer-handling skills.
- Positive attitude and willingness to learn.
- Gain hands-on experience in handling customer queries through calls, emails, and chat.
- Develop strong communication and interpersonal skills while interacting with customers.
- Learn how to understand customer concerns and provide appropriate solutions.
- Gain practical knowledge of customer support processes and service guidelines.
- Learn to use CRM systems to record and manage customer interactions.
- Develop problem-solving and conflict-resolution skills.
- Understand the importance of customer satisfaction and delivering a positive customer experience.
- Learn to work with internal teams to resolve customer issues effectively.
- Gain exposure to performance metrics and target-driven work environments.
- Develop teamwork, time management, and professional workplace skills.
- Improve product knowledge and learn how to effectively communicate product information to customers.
Skills Required
- Pursuing graduate or postgraduate education
- 0-1 year of experience (freshers welcome)
- Fluent English communication skills
- Good verbal and written communication skills
- Strong interpersonal and customer-handling skills
- Positive attitude and willingness to learn
What We Do
Adda247 is India’s largest Vernacular Learning Platform. Backed by marquee investors like Google, WestBridge Capital & Infoedge, Adda247 provides online courses for various exams including Government Job exams, UPSC, IIT JEE, NEET etc in more than 12 Indian languages. Founded by Anil Nagar and Saurabh Bansal in 2016, Adda247 aims to empower every Indian youth by providing them career guidance and quality education. Adda247 caters to approx 80-100 Mn government job aspirants across India, who usually have to put up with the substandard quality of courses provided by the local off-line players in this highly unorganized and fragmented market. The platform offers comprehensive solutions for all learning needs including - Online Live Classes, on-demand video courses, mock tests, E-book etc. Adda247 has one of the largest content repositories consisting of more than 3 million questions, over 50,000 hours of recorded video lectures as well as a state-of-the-art e-books library. Adda247 courses are available in 12 languages - English, Hindi, Tamil, Telugu, Marathi, Bengali, Odia, Punjabi, Gujarati, Assamese, Malayalam and Bhojpuri. Adda247 provides online courses for more than 300 Government Job exams in India including UPSC, State PSCs, Banking, SSC, Teaching, Defense, State Exams. Recently, Adda247 also acquired Study IQ Education to strengthen its offering for UPSC and State PSCs. Adda247 caters to users across India, primarily in Tier III and beyond (BHARAT) as more than 80% users come from smaller places. Since inception, Adda247 has been an outcome focussed company and it has delivered phenomenal results over the years. No wonder, it has the highest share of selections in most of the prominent government exams in India. In a recent survey among the selected students of SBI PO 2019, it was found that a whopping 67% of the successful candidates were from Adda247. Headquartered in Gurgaon, the brand has become one of the biggest and most preferred edtech players.
