Intern, Remote Support (LCS)

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in Milwaukee, WI, USA
In-Office or Remote
20-32 Hourly
Internship
Hardware • Software
The Role
Supports engineers troubleshooting Rockwell Automation technology through telephone and Webex. Learns to reproduce customer issues, responds to escalations, programs automation devices to simulate applications, and wires electrical devices while developing engineering, analytical, and customer-facing skills.
Summary Generated by Built In

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Internships within Lifecycle Services (LCS) provide unique opportunities to develop your engineering, analytical, and customer-centric skills.

As a Remote Support Intern you will...
  • Shadow Rockwell Automation engineers as they assist customers with troubleshooting issues with Rockwell technology through telephone or Web-ex
  • Learn Rockwell Automation technology concepts to allow you to help engineers duplicate customer issues
  • Help respond to escalations arising from calls and emails
  • Program automation devices to simulate real-life work applications to enhance learning
  • Wire electrical devices and learn electrical engineering concepts
The Essentials - You Will Have:
  • Active enrollment in a four year or advanced degree program at an accredited university
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future
The Preferred - You Might Also Have:
  • Cumulative GPA of 3.0 or above
  • demonstrated through various experiences (e.g., internships, coursework, projects, or volunteer work)
  • Effective organization and time management skills, with the ability to manage multiple tasks and meet deadlines
  • Excellent written, verbal, presentation, and interpersonal communication skills
  • Ability to communicate effectively and collaborate with diverse groups, including clients, peers, and managers
  • Creativity, self-confidence, and adaptability
What We Offer Interns:
  • Health Insurance including Medical
  • 401k
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

For this role, the hourly compensation is from $20- $32. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

#LI-Onsite #LI-DNI #LI-LH1

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Skills Required

  • Active enrollment in a four-year or advanced degree program at an accredited university
  • Legal authorization to work in the United States
  • Cumulative GPA of 3.0 or above
  • Organization and time management skills, including the ability to manage multiple tasks and meet deadlines
  • Written, verbal, presentation, and interpersonal communication skills
  • Ability to communicate and collaborate with clients, peers, managers, and diverse groups
  • Creativity, self-confidence, and adaptability

Rockwell Automation Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rockwell Automation and has not been reviewed or approved by Rockwell Automation.

  • Healthcare Strength Healthcare coverage is described as comprehensive, spanning medical, dental, vision, mental‑health support, disability and life insurance, and wellness resources. Multiple plan choices and supportive programs contribute to the package feeling well‑rounded.
  • Retirement Support Retirement benefits include a 401(k)/Retirement Savings Plan with employer matching that is positioned as a meaningful part of total compensation. These offerings reinforce longer‑term financial security as a core strength.
  • Parental & Family Support Paid parental leave was expanded and a paid caregiver leave was added, indicating clear support for family needs. These policies are complemented by flexibility signals and dedicated paid volunteer time.

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The Company
HQ: Milwaukee, WI
22,000 Employees
Year Founded: 1903

What We Do

At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.

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