The Role
Make outbound calls to customers with failed delivery attempts, validate non-delivery remarks, capture customer instructions, update records, and coordinate with logistics teams on re-attempts and issue resolution. Support efforts to reduce return-to-origin shipments while meeting calling targets and turnaround times.
Summary Generated by Built In
Job Role - Intern - NDR Calling
Key Responsibilities:
1. NDR Calling & Customer Coordination
- Make outbound calls to customers whose orders have failed delivery attempts.
- Understand customer concerns and provide appropriate delivery-related support.
- Handle high call volumes with patience, politeness, and professionalism.
2. NDR Validation & Resolution
- Verify and validate courier NDR remarks against undelivered shipments.
- Coordinate with the Logistics team for re-attempts, address corrections, or customer instructions.
- Escalate delivery-related issues to the concerned team whenever required.
3. Calling Records & System Updates
- Maintain accurate call records and update the system with relevant remarks after every call.
- Ensure customer responses and delivery instructions are captured correctly.
- Follow defined daily calling targets and TAT for issue resolution.
4. RTO Reduction & Operational Support
- Follow up on pending NDR cases to support successful delivery attempts.
- Work closely with internal teams to reduce RTO and improve delivery success rate.
- Support the Logistics team in identifying recurring customer or delivery issues.
Key Traits Required
- Strong verbal communication and interpersonal skills.
- Patience, politeness, and a customer-focused attitude.
- Comfortable handling high call volumes and working in a fast-paced environment.
- Good listening and problem-solving abilities.
- Strong attention to detail and accuracy in system updates.
- Proactive approach toward pending cases and closures.
Skills Required
- Fluency in Hindi and English.
- Basic computer literacy and typing skills.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to manage multiple tasks and high call volumes.
- Customer service and communication skills.
Qualification
- Graduate in any discipline.
- Freshers and candidates with internship experience in customer support, calling, logistics, or ecommerce are welcome.
Work Experience: 0–1 year / Fresher
Working Days: Monday – Saturday
Location: Delhi/NCR
Location: Delhi NCR (Work from Office)
Perks:
- Friendly atmosphere
- High learning & personal growth opportunity
- Flexible Timings
- Diverse work environment
Why Nutrabay:
We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. As part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence, and be a part of an innovative marketing-and-tech startup that’s revolutionising the health industry.
Working with Nutrabay can be fun and a place of unique growth opportunities. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will feel appreciated and valued for the work you deliver. We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.
About Nutrabay:
Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers to now, and our family is constantly growing.
We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.
Funding:
We raised $5 million in a Series A funding.
Nutrabay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, colour, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, race, ethnicity, religion or any other characteristic protected by applicable local laws, regulations and ordinances.
Skills Required
- Graduate in any discipline
- Fluency in Hindi and English
- Basic computer literacy and typing skills
- Basic knowledge of MS Excel or Google Sheets
- Strong verbal communication and interpersonal skills
- Customer service and communication skills
- Ability to manage multiple tasks and high call volumes
- Freshers and candidates with internship experience in customer support, calling, logistics, or ecommerce are welcome
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The Company
What We Do
Nutrabay is an India-based online retailer and health and performance nutrition brand offering authentic nutritional supplements, vitamins, protein products, health foods, and bodybuilding essentials. Its catalog includes whey and plant proteins, creatine, pre-workout supplements, weight gainers, fish oil, multivitamins, protein oats, peanut butter, and protein bars. The company also sells its own supplement range alongside products from international and Indian brands.
