This is a remote position.
The IT / Cloud Network Specialist Intern role is designed for individuals who have completed IT, networking, cybersecurity, or cloud computing coursework and are seeking real-world, hands-on experience within a fast-paced operations and contact center environment.
This is a practical internship where you’ll support system access, user setups, cloud environments, troubleshooting, and IT documentation that directly impacts our team and clients. Ideal for recent graduates, technical bootcamp completers, or career changers in IT.
Assist in onboarding new team members by setting up system logins, permissions, and access.
Support VPN, virtual desktops, and cloud network configurations under supervision.
Help troubleshoot user issues related to connectivity, software, or device setup.
Monitor IT tickets and assist in resolving Tier 1 support requests.
Update and maintain IT documentation (network diagrams, SOPs, troubleshooting guides).
Assist with system audits, account reviews, and security checklists.
Shadow IT leadership to learn cloud platforms, remote infrastructure, and operational tools.
Requirements
Qualifications
This internship is ideal for individuals who have completed:
IT-related college courses
A+ Prep or Certification Training
Network+ or Security+ Prep
Google IT Support / Google Cloud courses
AWS Cloud Practitioner or Azure Fundamentals coursework
Cisco Networking (CCNA coursework or bootcamp)
Cybersecurity training programs
BenefitsDuration: 45 Days (Approximately 6 Weeks)
Interns commit to 5–20 hours per week, with a structured and focused learning path that gives real experience in a short window.
- Real-world experience supporting active clients across multiple industries (healthcare, home services, insurance, corporate services, e-commerce, hospitality, and more).
- Resume-building skills through direct, hands-on responsibilities—not just shadowing.
- Flexible schedule with a minimum of 5 hours/week, up to 20 hours/week.
- Remote work environment with modern tools and systems.
- Professional mentorship from experienced leaders in contact center operations, customer support, IT, and business development.
- Training & certifications exposure depending on the role (CRM systems, telephony, workflows, cloud tools, etc.).
- Opportunity for employment based on performance, reliability, communication, and skills development.
- Letter of recommendation, LinkedIn endorsement, and portfolio development.
- Experience in a fast-paced service environment, ideal for students, career changers, and early-career professionals.
High-performing interns may advance into:
IT Support Analyst
Network Support Technician
Cloud Technician
Systems Administrator Apprentice
Cybersecurity Support Assistant
Submit a short voice note expressing:
- Industries you worked in
- Availability: Days & times you can work (EST time zone)
- Close: What makes you a great Intern for Full Circle CX?
Skills Required
- Completed IT-related college courses
- A+ Prep or Certification Training
- Network+ or Security+ Prep
- Google IT Support / Google Cloud courses
- AWS Cloud Practitioner or Azure Fundamentals coursework
- Cisco Networking (CCNA coursework or bootcamp)
- Cybersecurity training programs
What We Do
Full Circle CX is a U.S.-based contact center and customer experience partner that helps businesses sell more, supercharge loyalty, and reduce complexity by offering inbound and outbound support.
