Intern, Desktop Systems Specialist

About InterDigital

InterDigital is a global research and development company focused primarily on wireless, video, artificial intelligence (“AI”), and related technologies. We design and develop foundational technologies that enable connected, immersive experiences in a broad range of communications and entertainment products and services. We license our innovations worldwide to companies providing such products and services, including makers of wireless communications devices, consumer electronics, IoT devices, cars and other motor vehicles, and providers of cloud-based services such as video streaming. As a leader in wireless technology, our engineers have designed and developed a wide range of innovations that are used in wireless products and networks, from the earliest digital cellular systems to 5G and today’s most advanced Wi-Fi technologies. We are also a leader in video processing and video encoding/decoding technology, with a significant AI research effort that intersects with both wireless and video technologies. Founded in 1972, InterDigital is listed on Nasdaq. InterDigital is a registered trademark of InterDigital, Inc.

For more information, visit: https://www.interdigital.com/

Summary

Provides end-to-end technical support and service to end users related to network infrastructure, internal desktop, productivity and collaboration tools, and business applications. Installs, configures, repairs and/or troubleshoots desktop systems and network issues in a heterogeneous environment. Participates in the development of Information Services and infrastructure projects. Assists with the conduct of training programs to end users on basic or specialized applications or systems.

Job Responsibilities

• Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.

• Responds to Help Desk issues and documents resolution and any pertinent information.

• Identify and escalate situations requiring urgent attention with IS staff to take appropriate action either by phone, remote, or on-site as necessary to address day-to-day problems for resolution.

• Provides desktop hardware, software, phone system and conferencing support to all corporate users.

  • Install, configure, and troubleshoot problems associated with systems including PC’s, laptops, printers, mobile devices, network interfaces, cabling, docking stations and peripheral components such as displays, keyboards, printers, USB and disk drives.

  • Install, configure, and troubleshoot standard software applications in support of corporate users including but not limited to Microsoft Office suites, browsers, remote access, readers, VPN clients, and viewers.

  • Maintains video conferencing equipment or phone systems and supported cabling. 

• Assists in the implementation of preventive maintenance plans for all equipment.

• Maintains user accounts.

• Maintains computer supplies for desktop support and updates inventory in coordination with IS Administrator or Coordinator.

• Assists with daily support and maintenance of backup operations as needed.

• Collaborates with other members and projects in different IS teams.

• Assists in the on-going development of customer service standards.  Supports and responds to meet established service standards.

• Create and maintain knowledge base documentation for IS department.

Qualifications:

• Exceptional customer service skills.

• Good verbal/written communication skills and be capable of relating technical information to different types of individuals.

• Self-motivated and ability to multi-task.

• Able to set priorities, resolve customer issues and meet individual deadlines while accomplishing team objectives in a timely manner.

• Solve difficult and complex problems independently and as a team.

• Follow SOP and assist in construction of Standard Operating Procedures.

• Efficiency in O365 applications.

• General knowledge of Active Directory and ticketing systems.

• Create PowerShell scripts a plus.

• Create customizations via SQL a plus.

Working conditions:

• Travel:  0-10% (possible travel to Wilmington, Delaware or other local offices)

• Lifting:  0-50lbs

• Other:  Computer work for long periods of time

Location: Conshohocken, PA (On-Site) Please indicate with your online application your availability in the questions section. Indicate an estimated start and ending month, as this position can begin in January.

InterDigital is an equal employment opportunity employer. InterDigital will not engage in or tolerate unlawful discrimination with regard to any employment decision, policy or practice based on a person’s sex, gender, pregnancy (including childbirth, breastfeeding and related medical conditions), age, race, color, religion, creed, national origin, ancestry, citizenship, military status, veteran status, mental or physical disability, medical condition, genetic information, sexual orientation, gender identity or expression, or any other factor protected by applicable federal, state or local  law. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, compensation, benefits, training, assignments, evaluations, coaching, promotion, discipline, discharge and layoff.