Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
Intern- Customer Success
Term: Summer (May-Aug 2027)
At Symbotic, early career talent plays a meaningful role in helping us reimagine the future of supply chain automation. Through our Internship and Co-op programs, students have the opportunity to contribute to real projects, collaborate with experienced engineers and business leaders, and gain hands-on exposure to the technologies powering our end-to-end robotics and automation solutions. We are looking for curious, motivated students who are excited to solve complex problems, bring new perspectives to cross-functional teams, and see their work make an impact in a fast-moving, innovative environment.
Along the way, Interns and Co-ops are supported through mentorship, professional development, networking opportunities, and a robust calendar of events designed to help them build community and grow their careers. Symbotic offers transportation and housing benefits for students who meet our relocation requirements.
Continue reading below to learn more about this exciting opportunity!
What we need
Symbotic is seeking an intern to join our Customer Success team within our Operations organization. Your job will be to analyze automated system performance, support troubleshooting, and help cross-functional teams improve customer site outcomes.
What we do
The Customer Success team supports the performance of Symbotic’s automated systems. Within the Operations organization, the team helps prepare and optimize systems for customers by coordinating technical, cross-functional work and using organizational metrics and performance thresholds to guide improvements.
What you'll do
- Analyze large data sets to identify opportunities to improve system performance at individual customer sites and across the network.
- Support troubleshooting and root-cause analysis for system performance issues.
- Collaborate with engineering, operations, and technology partners to develop and implement performance improvement plans.
- Contribute to improvement efforts involving automated inbound, automated outbound, lift systems, and related system areas.
- Help build, track, and interpret KPIs and operating metrics to improve people, processes, and systems.
- Participate in cross-functional initiatives focused on resolving recurring challenges and improving customer outcomes.
- Help develop and maintain AI-enabled dashboards that translate system performance data into actionable insights for Customer Success and cross-functional teams.
What you'll need
- Currently pursuing a bachelor’s degree in industrial engineering, business, data analytics, engineering, or a related field.
- Strong analytical skills, including the ability to handle and interpret large data sets accurately and with attention to detail.
- Familiarity with Microsoft Excel; exposure to Python and SQL is a plus.
- Strong communication and listening skills, with the ability to build effective working relationships.
- A collaborative, customer-focused approach to teamwork.
- A proactive, solution-focused mindset and interest in using data to identify and address issues.
Our Environment
- Interns may travel 1 to 2 times during the duration of the internship to client locations. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.
- Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $25.00 - $32.45 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Skills Required
- Currently pursuing a bachelor's degree in industrial engineering, business, data analytics, engineering, or a related field
- Strong analytical skills and ability to accurately interpret large data sets
- Familiarity with Microsoft Excel
- Exposure to Python and SQL
- Strong communication and listening skills
- Ability to build effective working relationships and collaborate with cross-functional teams
- Customer-focused, proactive, and solution-focused mindset
- Valid driver's license and ability to drive and/or fly to client locations and company headquarters
Symbotic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Symbotic and has not been reviewed or approved by Symbotic.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision from day one, alongside wellness, mental health, and specialized coverages such as pet and transgender health care. Feedback suggests the breadth and immediacy of coverage are valued.
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Retirement Support — A 401(k) with company matching, profit sharing, and automatic enrollment are consistently emphasized as part of the package. Feedback suggests these components are seen as competitive pillars of total rewards.
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Leave & Time Off Breadth — Flexible/unlimited PTO with paid holidays and sick time is offered, managed directly between employees and leaders. Feedback suggests this structure provides meaningful scheduling flexibility.
Symbotic Insights
What We Do
The Symbotic story began in 2007 with a bold vision: to solve real-world challenges in the supply chain. Since then, we have combined deep expertise in warehouse operations with breakthrough technology to transform how goods are moved. Today, Symbotic delivers fully automated, end-to-end supply chain solutions for some of the world’s largest retailers and wholesalers. Our systems integrate advanced robotics and A.I. to address the complexity of modern distribution, helping customers achieve new levels of efficiency, speed, and flexibility. At Symbotic, we value curiosity, collaboration, and continuous improvement, empowering employees to make meaningful contributions from day one. Whether you’re designing next-generation technology, supporting operational excellence, or driving innovation behind the scenes, you’ll play a key role in shaping the future of automation and supply chain transformation at scale. If you’re looking for rewarding challenges, determined teammates, and the opportunity to make a tangible impact, Symbotic is where you belong.
Why Work With Us
What makes Symbotic unique is our people. We bring together curious thinkers, problem-solvers, and innovators who are passionate about transforming the future of supply chain automation. As we scale, we remain committed to supporting a culture rooted in creativity, teamwork, and meaningful impact.
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