We are seeking a curious, analytical, and forward-thinking intern to join our Client Experience team. This internship offers a unique opportunity to gain hands-on exposure to real-world project management and client implementation processes within a fast-paced SaaS environment.
This role is designed for a student who is eager to learn by observing, questioning, and improving. The intern will work closely with our Project Management and Implementation teams to understand how we onboard and support clients, while identifying opportunities to challenge the status quo, streamline workflows, and introduce innovative solutions.
You will partner cross-functionally with teams such as Implementation, Support, Client Success, Product, and Operations to evaluate current processes and help shape the future of how we deliver exceptional client experiences.
Why This Internship Matters
This is not a traditional internship. You won’t just execute tasks—you’ll help us rethink how we work. Your perspective will directly contribute to improving how we deliver for our clients and scale our operations.
Essential Functions
- Shadow Project Managers and Implementation Specialists to gain a deep understanding of our end-to-end client onboarding and implementation lifecycle
- Observe team workflows, tools, and communication patterns to identify inefficiencies or friction points
- Ask thoughtful questions to uncover “why” behind existing processes
- Identify opportunities to improve efficiency, reduce manual work, and enhance scalability
- Research and propose solutions including automation, tooling enhancements, or process redesign
- Challenge existing workflows with a fresh perspective and data-driven insights
- Analyze operational data, client feedback, and internal metrics to identify trends and improvement opportunities
- Translate findings into clear recommendations and actionable insights
- Assist with ongoing Implementation and Project Management initiatives
- Support documentation of workflows, best practices, and process improvements
- Help track progress and outcomes of improvement initiatives
- Partner with teams across the organization (Implementation, Support, Client Success, Product, etc.) to understand dependencies and opportunities for alignment
- Participate in team meetings and contribute ideas to improve collaboration and delivery
- You develop a strong understanding of how SaaS implementation and project management functions operate
- You identify meaningful opportunities to improve efficiency, scalability, or client experience
- You deliver at least one high-impact recommendation or solution that challenges current processes
- You present your findings and ideas to team leadership at the end of the internship
In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
Observation & Process Discovery
Innovation & Continuous Improvement
Data Analysis & Insights
Project Support
Cross-Functional Collaboration
What Success Looks Like
Minimum Requirements
- Currently pursuing a Bachelor’s degree (Business, Healthcare Administration, Information Systems, or related field preferred)
- Strong analytical and problem-solving skills
- Naturally curious with a desire to understand how things work—and how they can be improved
- Excellent communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience with Microsoft Office
Preferred Qualications
- Interest in project management, implementation, consulting, operations, or process improvement
- Familiarity with project management and implementation methodologies
- Exposure to SaaS, healthcare technology, or customer experience environments
- Experience with tools such as Salesforce, or similar
Working Environment/Physical Demands:
- Remote
- Activities require a significant amount of work in front of a computer monitor
Selection Process:
- Candidates will first complete a brief one-way video interview, answering 5-6 questions to showcase their skills and experience. An invitation will be sent via email from Criteria Corp.
- Skill-based assessment through our vendor Criteria
- Interview with Hiring Manager
- Panel interview with Team
Generous annual bonus opportunity
Skills Required
- Experience with various project management methodologies such as Agile, Kanban, Scrum, or Waterfall
- Understanding of customer success, support, or client onboarding processes
- Excellent communication, organizational, and problem-solving skills
- Experience with project management tools such as Asana, Jira, or similar
- Highly organized with excellent time management skills
- Critical thinker with a natural curiosity to problem solve
- Excellent verbal and written communication skills
- Experience with Microsoft Office products
- Ability to work independently, with general direction and guidance
- Excellent interpersonal skills
What We Do
Nextech’s specialty-focused technology solutions are personalized to meet the unique workflow requirements of specialty providers, helping practices increase efficiencies across their clinical, administrative, financial and marketing functions using a single platform. Offering all-in-one, ONC-certified electronic medical records (EMR/EHR), practice management, revenue management, and patient engagement software and services, Nextech is recognized as the top single solution provider for ophthalmology, plastic surgery and dermatology, serving a client base of more than 9,000 providers and 50,000 office staff members. Offering physicians intelligent healthcare technology, Nextech focuses on the success of its specialty practices through consultative guidance and implementation of solutions tailored to the speed and workflows of individual providers.
