The Role
Handle customer inquiries via help center and phone, support customers through the service process, liaise with partners, relay feedback to product, improve satisfaction scores, and maintain and optimize daily/weekly/monthly operations using Excel and basic database queries.
Summary Generated by Built In
Join our movement and vision for cities without traffic jams, less CO2 and therefore better air and quality of life for everyone by creating a new mobility experience to support a sustainable lifestyle!
You love to make our B2B and B2C Customers happy?
You are an organized and efficient team player, eager to be responsible for administrative duties and driving our customer success experience jointly together with the core team? Perfect - we can’t wait to get your application!
To fit best, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication competencies, customer service experience and be able to abstract and solve problems as well as be willed and able to understand and optimize operations processes.
Tasks
* You will consult customers via our help center email & if needed via phone
* You will support our customers in the whole process of our services
* You will communicate with our partners to provide the best customer service possible and solve all of our customers' challenges
* You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Moovster product every day
* You will play an active part in finding ways to continuously improve our customer satisfaction score
* Next to this you will contribute to setup, run, maintain and proactively improve our daily, weekly and monthly operations of our services
Requirements
* Fluent in German (both written and spoken)
* Fluent in English (both written and spoken)
* You are a highly organised person with the ability to maintain overview of large amounts of data
* You are willing to take ownership and proactively responsibility of topics, and you are never satisfied with low-quality outcome
* You are an analytical thinker and problem-solver who embraces both simple and complex challenges
* Proficiency in Excel is a must
* Experience with searching in databases and writing simple SQL is a plus
* Availability 6 month (at least 4 month) starting as soon as possible
Benefits
* An experienced, highly motivated and fun team to learn and grow together
* Have the flexibility to work from anywhere anytime: a great office, from home or even from the beach, we value work-life-balance to coordinate business, family and private stuff perfectly according your needs
* Of course you get a free Moovster Mobility Budget to get around
* And all this greatness comes with an attractive compensation package
Our team
We are a highly motivated multicultural team with a passion for technology, mobility and a modern, sustainable lifestyle. We don’t hesitate to disrupt anything previously seen and try to use data and customer insights as the basis of all our decisions. We are constantly getting our hands dirty, we are close to our customers and we want to grow as a team with one focus: Creating an outstanding customer experience – and we can’t wait having you on board! Join the Moovster movement!
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity makes us better.
You love to make our B2B and B2C Customers happy?
You are an organized and efficient team player, eager to be responsible for administrative duties and driving our customer success experience jointly together with the core team? Perfect - we can’t wait to get your application!
To fit best, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication competencies, customer service experience and be able to abstract and solve problems as well as be willed and able to understand and optimize operations processes.
Tasks
* You will consult customers via our help center email & if needed via phone
* You will support our customers in the whole process of our services
* You will communicate with our partners to provide the best customer service possible and solve all of our customers' challenges
* You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Moovster product every day
* You will play an active part in finding ways to continuously improve our customer satisfaction score
* Next to this you will contribute to setup, run, maintain and proactively improve our daily, weekly and monthly operations of our services
Requirements
* Fluent in German (both written and spoken)
* Fluent in English (both written and spoken)
* You are a highly organised person with the ability to maintain overview of large amounts of data
* You are willing to take ownership and proactively responsibility of topics, and you are never satisfied with low-quality outcome
* You are an analytical thinker and problem-solver who embraces both simple and complex challenges
* Proficiency in Excel is a must
* Experience with searching in databases and writing simple SQL is a plus
* Availability 6 month (at least 4 month) starting as soon as possible
Benefits
* An experienced, highly motivated and fun team to learn and grow together
* Have the flexibility to work from anywhere anytime: a great office, from home or even from the beach, we value work-life-balance to coordinate business, family and private stuff perfectly according your needs
* Of course you get a free Moovster Mobility Budget to get around
* And all this greatness comes with an attractive compensation package
Our team
We are a highly motivated multicultural team with a passion for technology, mobility and a modern, sustainable lifestyle. We don’t hesitate to disrupt anything previously seen and try to use data and customer insights as the basis of all our decisions. We are constantly getting our hands dirty, we are close to our customers and we want to grow as a team with one focus: Creating an outstanding customer experience – and we can’t wait having you on board! Join the Moovster movement!
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity makes us better.
Skills Required
- Fluent in German (both written and spoken)
- Fluent in English (both written and spoken)
- Proficiency in Excel
- Experience with searching in databases and writing simple SQL
- Excellent interpersonal and communication skills
- Customer service experience
- Good time management and organisational skills; ability to maintain overview of large amounts of data
- Willingness to take ownership and proactively assume responsibility; focus on high-quality outcomes
- Analytical thinker and problem-solver able to handle simple and complex challenges
- Availability for 6 months (minimum 4 months), starting as soon as possible
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The Company
What We Do
Moovster is a BMW Group spin-off that provides a mobility-as-a-service platform. It offers a rewards management platform and a smart mobility budget solution for companies, enabling employees to flexibly use various transport options—such as public transit, bike-sharing, and car-sharing—while rewarding sustainable and active urban mobility behavior to improve the quality of life in cities.
